Entersekt - The Future of Authentication In Financial Services: Finding The Balance Between Security And Convenience - June 2022 - Discover why growing shares of consumers expect both security and convenience when transacting with FIs digitally

Finding the Balance Between Security and Convenience

REPORT: Two-Thirds of US Digital Banking Customers Choose Security Over Convenience

The fraudsters made them do it. In The Future Of Authentication In Financial Services, a collaboration with Entersekt, PYMNTS found that 68% now choose security over convenience when accessing financial services accounts online — emphasizing the need for FIs to ensure data security across the connected endpoints they use.

Inside the June Report

  • 24%: Share of consumers who say their personal data is valuable to all entities
  • 53%: Share of consumers who say that a consistent experience across different platforms strongly impacts their trust in FIs
  • 73%: Portion of consumers who access financial accounts via multiple devices who are willing to log in with alternative authentication methods

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    Authentication and Security Report