Perceptions in Digital Banking
More Than Half of Bank Consumers Want Better Transaction Security
A new PYMNTS study of 2,584 U.S. consumers, “Visible and Invisible Security: Perceptions in Digital Banking,” a collaboration with Entersekt, finds that 56% want better security from their banks for infrequent transactions — and what they’d like to see instead.
Inside the March Playbook
- 47%: Share of consumers unsatisfied with their FIs’ current security measures for everyday digital activities and transactions
- 30%: Share of consumers looking for added visible security when accessing bank accounts
- 34%: Share of digital-only banking customers who want additional visible security measures when reaccessing a bank account from a familiar device
Authentication and Security Report
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Consumer Behavior in Focus
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Consumer Behaviors and Perceived Security Across Devices
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Consumer Authentication Preferences for Online Banking and Transactions
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Finding the Balance Between Security and Convenience
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Engaging Consumers Across Channels And Devices
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The Future Of Authentication In Financial Services: Using Authentication To Build Trust
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The Passwordless Future: Decoding Consumers’ Device-Based Authentication Preferences