The Future Of Authentication In Financial Services February 2022 - Explore how FIs can offer secure authentication methods such as biometrics to build customer trust

Had It With Passwords? Two-Thirds Of Consumers Are Done With Antiquated Authentication

The Future Of Authentication In Financial Services: Using Authentication To Build Trust

Almost two-thirds of U.S. consumers are willing to dump password-based authentication for better, more secure alternatives. The Future Of Authentication In Financial Services Playbook, a PYMNTS and Entersekt collaboration, analyzes responses from 2,719 consumers to understand their appetite for using options such as biometrics to access the accounts they have with their bank, finance, investment and insurance companies.

Inside the February Report

  • 64%: Share of consumers who say they use username/password combinations at least once a month to access their digital financial services accounts 
  • 61%: Portion of consumers who say they are willing to log in to their digital financial services accounts with alternative authentication methods
  • 47%: Share of consumers who are willing to use finger­print scans to log in to their digital financial services accounts in a public setting

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    Authentication and Security Report