Consumer Authentication Preferences for Online Banking and Transactions

Half of Consumers Want More Security Measures From Banks PYMNTS’ latest survey of 2,584 consumers reveals that they are looking for more security from their banks: 56% of consumers want more security measures for non-routine transactions and 47% want more even for routine transactions. “Consumer Authentication Preferences for Online Banking and Transactions,” a PYMNTS and Entersekt collaboration, reveals how banks risk losing customers if they fail to meet consumers’ demands.
Inside the January Report
  • 71%: Share of consumers who used smartphones more frequently than other devices to send to or receive money from friends and family
  • 57%: Share of consumers viewing smartphones and computers as equally secure for online financial transactions
  • 36%: Share of consumers who want their banks to require more visible security measures for infrequent online transactions

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    Entersekt Authentication and Security Report Series

    Consumer Behavior in Focus
    Consumer Behaviors and Perceived Security Across Devices
    Perceptions in Digital Banking
    Finding the Balance Between Security and Convenience
    Engaging Consumers Across Channels And Devices
    Using Authentication To Build Trust
    The Passwordless Future: Decoding Consumers' Device-Based Authentication Preferences