Credit Card Surcharge: What Merchants Can Do To Maximize Income

Merchants Seek Bottom-Line Benefits From Credit Card Surcharges Credit card surcharges may help merchants offset card transaction processing costs, but they also carry the risk of alienating customers. For Credit Card Surcharges: What Merchants Can Do To Maximize Income, a collaboration with Payroc, PYMNTS surveyed 2,507 U.S. credit card users to see how merchants can help prepare customers for such fees and foster acceptance without souring relationships.  
Inside the May Report
  • 79%: Share of credit card users at local retailers who agreed to pay a merchant surcharge
  • 71%: Share of cardholders who used cash to avoid a credit card surcharge on a purchase
  • 40%: Share of cardholders who avoided a surcharge on a credit card transaction by using a debit card

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    Payroc Credit Card Surcharges Report Series

    How Consumers Perceive Surcharge Prompts
    Credit Card Surcharges: Consumer Experience And Choice
    Credit Card Surcharges: How Cardholders React To Extra Costs