Replacing Physical With Digital

For a Growing Number of Consumers, Mobile Wallets Fit the Bill A PYMNTS survey of 2,059 consumers for “The Mobile Wallet Challenge: Replacing Physical With Digital,” a collaboration with ACI Worldwide, finds that two in five consumers — enticed by both convenience and security — believe digital wallets can overshadow physical wallets in popularity.  
Inside the January Report
  • 40%: Share of consumers who have stored airline boarding passes in their mobile wallet
  • 44%: Share of consumers who have used mobile wallets to pay for mobile phone bills
  • 51%: Share of Gen Z consumers who believe mobile wallets can replace most or all uses of physical wallets

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    ACI Worldwide Payments Playbook Series

    Frequent Mobile Wallet Bill Pay Users the Most Satisfied
    Mobile Wallets Gain Popularity, But Hurdles Remain
    How Real-Time Payments Drive the In-Store Customer Journey
    Grocery, Pharmacy And Convenience Retailers
    The New Payments Strategy Evolution
    The Digital Wallet Mandate: Secure Bill Pay Beyond The In-Store Point Of Sale
    Big Retail's Innovation Mandate: Convenience And Personalization