Cover for the PYMNTS and ACI Worldwide June 2023 Playbook “Digital Bill Payments: Frequent Mobile Wallet Bill Pay Users the Most Satisfied”

Frequent Mobile Wallet Bill Pay Users the Most Satisfied

Can Mobile Wallet Bill Pay Dethrone Legacy Methods?

Sixty percent of consumers used mobile wallet bill pay in the last year, but that number could be higher if providers offer the right features to please holdouts. PYMNTS’ latest study of 2,120 consumers, “Digital Bill Payments: Frequent Mobile Wallet Bill Pay Users the Most Satisfied,” a collaboration with ACI Worldwide, reveals what mobile wallet bill providers need to know to grow their user base.

Inside the June Playbook

  • 85%: Portion of consumers who used mobile wallet bill pay for more than five bills who were very or extremely satisfied
  • 51%: Share of mobile wallet bill pay users who paid bills on the due date
  • 68%: Portion of mobile wallet bill pay users who paid bills on the due date who were very or extremely satisfied with their experience

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