ACI Worldwide - The Mobile Wallet Challenge: Replacing Physical With Digital - January 2023 - Explore how consumers are growing more interested in using mobile wallets instead of physical wallets

Replacing Physical With Digital

For a Growing Number of Consumers, Mobile Wallets Fit the Bill

A PYMNTS survey of 2,059 consumers for “The Mobile Wallet Challenge: Replacing Physical With Digital,” a collaboration with ACI Worldwide, finds that two in five consumers — enticed by both convenience and security — believe digital wallets can overshadow physical wallets in popularity.

Inside the January Report

  • 40%: Share of consumers who have stored airline boarding passes in their mobile wallet
  • 44%: Share of consumers who have used mobile wallets to pay for mobile phone bills
  • 51%: Share of Gen Z consumers who believe mobile wallets can replace most or all uses of physical wallets

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