Big Retail’s Innovation Mandate: Convenience And Personalization

Big Retail’s Innovation Mandate: Convenience And Personalization

Half of Large Retailers Say In-Store Mobile Tech Lacking

According to “Big Retail’s Innovation Mandate: Convenience And Personalization” report by PYMNTS and ACI Worldwide, although retailers were acutely aware of the need and importance of having this digital connection, only half said they were satisfied with their current options.

Inside the October Study

  • 81%: Portion of merchants who believe that customer access to barcode and QR code scanner apps
  • 77%: Share of retailers who see digital coupons and rewards as important to consumers’ engagement
  • 51%: Portion of merchants who see self-service kiosks as a key factor in customer loyalty

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