ACI Worldwide - The Instant Payments Transformation Guide: Grocery, Pharmacy And Convenience Retailers - January 2023 - Discover how retailers are innovating payments to optimize in-store experiences and build customer loyalty

Grocery, Pharmacy And Convenience Retailers

To Compete With eCommerce, Physical Stores Need to Act More Like Online Retailers  

As consumers demand a better user experience, brick-and-mortar retailers must focus on payments innovation to secure loyalty and stay competitive. For the report “Instant Payments Transformation Guide: Grocery, Pharmacy And Convenience Retailers,” a collaboration with ACI Worldwide, we surveyed 300 grocery, pharmacy and convenience retailers to find out which innovations they plan to add or enhance.

Inside the January Guide

  • 55%: Share of grocery retailers innovating new payment methods for in-store customers
  • 77%: Portion of retailers that view digital rewards and coupons as key to in-store customer loyalty
  • 43%: Share of retailers in the United Kingdom that plan to add real-time payments in the next three years

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