The New York Times has reportedly seen digital subscriptions slow amid weakened consumer spending. The media company added 260,000 digital-only subscribers during its third quarter, down from 300,000 in the prior quarter, Reuters reported Monday (Nov. 4). Analysts expected the publication to add 280,200 subscribers....
Subscription businesses live and die by customer loyalty — yet many don’t see the full price tag of customer churn until it’s too late. “Recurring revenue is a huge part of almost every business,” Ken Houseman, vice president of product strategy at Zuora, told PYMNTS...
While Netflix raised membership prices in Japan, Italy, Spain, and parts of Europe, the Middle East and North Africa (EMEA), it faces an evolving subscription economy framed by consumer demand for transparency and control. This week’s ruling by the Federal Trade Commission introducing a “click-to-cancel”...
Capital One officially introduced a new subscription management tool to the Capital One mobile app. The tool helps consumers view, block and cancel recurring charges from select merchants with just a few taps, the bank said in a Wednesday (Oct. 16) email to PYMNTS. “Consumers...
The Kroger Co. added Disney streaming options to its paid membership program. New enrollees and existing members of Boost can select Disney+ Basic (With Ads), Hulu (With Ads) or ESPN+, adding it to their membership benefits at no extra cost, with the length of the...
CNN and Reuters are joining other digital news platforms in setting up paywalls to increase revenue. CNN began asking some of its readers to pay $3.99 per month to gain access to its reporting Tuesday (Oct. 1). It will push for subscriptions after users have...
Being authentic is a great way for any brand to elevate personalization to its customers. For Netflix, which operates in more than 190 countries around the world, putting specific audiences first is the key to successful programming, according to co-CEO Ted Sarandos. In his keynote...
When Tien Tzuo coined the term “subscription economy” in 2007, he envisioned a future where consumers would prioritize access over ownership. As the CEO of subscription management platform Zuora, Tzuo has been at the forefront of this economic shift for nearly two decades. Today, as...
Charter Communications is facing challenges following the termination of the Affordable Connectivity Program (ACP), a federal initiative that provided subsidies for internet service to low-income households, reporting a decline of 149,000 residential internet customers in the second quarter of 2024, primarily attributed to the end...