America’s banking giants are reportedly increasing their use of digital assistants to increase their productivity. As Reuters reported Monday (July 13), banks are promoting agentic artificial intelligence...
Customer lifetime value has long been treated as an output metric, a way to judge whether a card portfolio performed well after the fact. Increasingly,...
The emergency fund used to sit in a savings account, earned modest interest, and waited for the water heater to fail or the transmission to...
Watch more: Need to Know With Capital One Business’ Jay Michelini Every financial institution talks about transformation. The technical work may attract the headlines, but...
Global financial messaging platform Swift says its blockchain-based ledger is ready for use. Seventeen banks are preparing live pilot transactions on the ledger, which supports 24/7 cross-border...
If you run a credit union, you’ve already won the hard part. Sixty-one percent of your members consider you their primary financial institution, and 87%...
U.K. neobank Monzo has introduced an automated debt consolidation experience designed to make the process simpler for customers. The new offering relieves customers of the...
U.S. Bank has introduced a tool to help small businesses move money faster. Enhanced Payments, announced Wednesday (July 8), is offered through the bank’s mobile app...
Life comes at you fast, and so does money. That’s creating a growing problem for banks and their fraud, financial crime and cybersecurity defense perimeters....