Remember how Barbie — at first just a popular doll with pretty hair and clothes — eventually became a teacher, gymnast, veterinarian, astronaut, paratrooper, NASCAR...
That the Equifax breach will be a major watershed moment in the history of data security, impacting consumers nationwide for years to come, is not...
NewVoiceMedia, a provider of cloud contact centers and inside sales technology that enables businesses to have more successful conversations, announced Thursday (April 27) that the global...
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other....
Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that last moment of...
After disrupting the retail market, Amazon is going after another industry, this time setting its sights on call centers. Get the Full Story Complete the...
India’s sprawling customer service industry isn’t only there to help Americans with their legions of questions and complaints. Increasingly, it is designed to scam consumers....