Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that last moment of...
After disrupting the retail market, Amazon is going after another industry, this time setting its sights on call centers. Get the Full Story Complete the...
India’s sprawling customer service industry isn’t only there to help Americans with their legions of questions and complaints. Increasingly, it is designed to scam consumers....