consumer insights

Digital Wallet Use Still Lags in the Physical Store
Digital Wallet Use Still Lags in the Physical Store
January 30, 2026  |  Payment Methods

Online shopping has stopped being a young person’s game, and the data now points to a broader shift: where consumers shop is increasingly tied to...

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American Consumers Fuel Strongest Quarterly Growth in Two Years
American Consumers Fuel Strongest Quarterly Growth in Two Years
January 22, 2026  |  Economy

The U.S. economy is advancing on the strength of household spending even as the pace of income growth slips into a lower gear. Get the...

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How Affordability Became America’s Conversation
How Affordability Became America’s Conversation
January 21, 2026  |  Consumer Insights

Most Americans probably don’t remember the exact inflation rate last year. But they remember that the footlong they once paid 5 dollars for is now...

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BNPL’s Next Act Is as Consumer Working Capital
BNPL’s Next Act Is as Consumer Working Capital
January 08, 2026  |  News

In 2026, Buy Now, Pay Later stops being a checkout feature and becomes working capital for the modern middle class, replacing overdraft and late fees...

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Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools
Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools
December 23, 2025  |  Retail

American consumers spent more this holiday season while using cross-channel shopping and artificial intelligence (AI) tools for bargain hunting and convenience, according to separate analyses...

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AI-Driven Convenience Is Replacing Traditional Shopping for Consumers
AI-Driven Convenience Is Replacing Traditional Shopping for Consumers
December 19, 2025  |  eCommerce

Consumers are increasingly comfortable completing purchases directly inside artificial intelligence (AI) platforms, signaling a potential shift in how digital commerce journeys are structured. Get the...

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Everyday Planning and Shopping Lead Consumer Shift to AI Assistants
Everyday Planning and Shopping Lead Consumer Shift to AI Assistants
December 18, 2025  |  Artificial Intelligence

Consumers are increasingly open to letting artificial intelligence (AI) move beyond answering questions and begin acting on their behalf, but that willingness remains selective and...

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Consumer Intent Becomes a Brand’s Most Monetizable Asset
Consumer Intent Becomes a Brand’s Most Monetizable Asset
December 17, 2025  |  artificial intelligence

Watch more: Digital Shift: Spreedly’s Adam Hiatt Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

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American Express Reports 9% Increase in Consumer Spending Around Thanksgiving
American Express Reports 9% Increase in Consumer Spending Around Thanksgiving
December 10, 2025  |  Retail

Consumer retail spending from the week before Thanksgiving through Cyber Monday (Dec. 1) was up 9% year over year, American Express Chairman and CEO Stephen...

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