customer engagement

Payments Remain Key To Customer Service For Bank Of The West
Payments Remain Key To Customer Service For Bank Of The West
May 16, 2019  |  Digital Banking

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Is Social Banking the Key to FIs Capturing Gen Z?
Is Social Banking the Key to FIs Capturing Gen Z?
May 15, 2019  |  Digital Banking

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Three Metrics CUs Can Use To Retain Members
Three Metrics CUs Can Use To Retain Members
April 30, 2019  |  Credit Unions

Credit unions (CUs) are a popular alternative to traditional banks, with 5,613 CUs in operation as of January 2019, and 195,000 new memberships added in...

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How AML Regulations Are Pulling Credit Unions Into Law Enforcement
How AML Regulations Are Pulling Credit Unions Into Law Enforcement
December 13, 2018  |  Credit Unions

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When AI Technology Gets Up Close And Personal
When AI Technology Gets Up Close And Personal
November 16, 2018  |  Artificial Intelligence

Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that John at 23...

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What’s Good For Veterans Can Be Very Good For Businesses
What’s Good For Veterans Can Be Very Good For Businesses
November 12, 2018  |  Consumer Authentication

It started in the early 1980s: The nation began to repent for what was commonly viewed as the shabby treatment of Vietnam War veterans. It...

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Suppliers Standing In Their Own Way With B2B eCommerce Strategies
Suppliers Standing In Their Own Way With B2B eCommerce Strategies
August 02, 2018  |  B2B Payments

Efforts to improve eProcurement and B2B eCommerce can often be boiled down to a single commonality: making corporate buying experiences as easy as consumer online...

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Walmart Podcast Taps Into Currency Of Time
Walmart Podcast Taps Into Currency Of Time
June 12, 2018  |  Retail

Time is money, and Walmart wants to save customers both – but it’s also asking for them to invest a little of the same. The...

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Loyalty: Beyond The Buzzword
Loyalty: Beyond The Buzzword
March 02, 2018  |  Loyalty & Rewards

There’s an old saying in politics: “If you want a friend, get a dog.” Extend that to commerce, sans canine, and you get this: “If you...

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