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customer service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
(source: investopedia.com)
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SMBsVisa’s Phalen: SMBs Remain Optimistic; Data Shows Digital Tools Bring...
The pandemic was a crushing blow for SMBs, with many of them pushed to...
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RetailWalmart To Equip Employees With Customer Service App
Walmart is giving customer-facing employees a new tool to help them answer shoppers' questions....
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Digital BankingSaxo Bank Partners With Other Banks For Better Customer Service
Saxo Bank has partnered with five other banks in what it says is a...
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Payments InnovationNEW DATA: Better Customer Service Could Sway 3 in 10...
There is a growing list of things millennials have seemingly been blamed for rendering...
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Credit UnionsCredit Unions' Role In Keeping The Balance Tipped Toward Consumer...
As of today, consumers nationwide are facing levels of uncertainty that have no historical...
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Automated RetailFarmer’s Fridge On The Importance Of Digital Upgrades
Vending machines have increasingly moved beyond salty snacks to offering a variety of fresh...
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Today In DataBuilding An eCommerce Presence With Tech, Customer Service
Adore Me has built a solid eCommerce presence with the help of technology and a hyper customer...
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RetailAs Retail Tech Advances, Associates Become More Important
Retail is about more than the products being sold or the technology being used....
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RetailUPS Expects 26 Pct. YOY Returns Increase On Jan. 2
National Returns Day, which is Jan. 2, is expected to break records for the...
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Security & FraudThe Rise Of Holiday Reshipping Fraud
Criminals get into the holiday spirit, too. For instance, they know how to talk...
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Digital BankingInside N26’s Strategy To Win US Customers
Challenger banks with a couple of operating years behind them are beginning to get...
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RetailBonobos Founder Andy Dunn Exiting Walmart In Early 2020
After two years at the world’s largest retailer, Bonobos founder Andy Dunn is leaving...
