(source: investopedia.com)
“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback...
Siena has raised $4.7 million to continue building its autonomous artificial intelligence (AI) solution for customer service. The company’s solution, Siena AI, already autonomously handles...
Sometimes when you need to resolve a concern or issue, you would do almost anything to not have to talk to a human. On other...
Aria Systems has launched a new capability that integrates billing data with large language models (LLMs) and generative artificial intelligence (AI). By enriching these technologies with...
Meta’s investments in tomorrow are running up tens of billions in losses today. But while the tech giant’s Reality Labs segment, responsible for the metaverse...
Generative artificial intelligence (AI) has quickly become one of the most important topics of our time, and global banks are beginning to explore the possibilities...
The promise of artificial intelligence (AI) is best achieved at scale. That’s why it should be no surprise that JPMorgan Chase, the largest bank in...
While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...
Brands may be best suited to remember the golden rule as consumers vent their frustrations online. As reported by The Wall Street Journal Tuesday (March...