(source: investopedia.com)
Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to...
Manual reconciliation of customers’ bill payments is sending finance executives in search of aspirin. That’s according to research in the December 2022 edition of PYMNTS’...
Digital transformation is using digital technologies to fundamentally change how an organization operates and delivers value to its customers. It involves integrating digital technology into...
As fleet operators aim to gain the many benefits of transitioning to connected vehicles, nearly half of the vehicles in corporate fleets are expected to...
Digital customer service firm Glia has acquired Finn AI, a chatbot platform for banks and credit unions, the company announced Thursday (June 23). This will...
Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than...
As customer service continues its evolution as an integral part of the broader customer experience (CX), companies have some things to learn, unlearn and relearn...
Home management platform Thumbtack is launching a personalized concierge service to help small home improvement providers convert more customer inquiries into confirmed jobs and optimize their operations,...
Most consumers hold accounts of some type, and virtually every account holder eventually needs to access or alter account information. Recent PYMNTS research found that...