customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Wells Fargo Announces Messenger Chatbot Plans
Wells Fargo Announces Messenger Chatbot Plans
April 19, 2017  |  Chatbots

Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the latest in a recent string of payments providers and financial institutions...

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Chatbot Tracker: Are Payments The Missing Link To Chatbot Success?
Chatbot Tracker: Are Payments The Missing Link To Chatbot Success?
April 18, 2017  |  Chatbots And Commerce

As the saying goes, money makes the world go around. The same can be said for the potential future success of chatbots. Get the Full...

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Mi-Room Hotel Mobile Ordering Service Launches
Mi-Room Hotel Mobile Ordering Service Launches
April 12, 2017  |  Mobile Applications

The perks of staying at a hotel range from turndown service to spas, heated pools and any meal delivered directly to the room at any...

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Amazon To Add 5K Jobs In Virtual Customer Service
Amazon To Add 5K Jobs In Virtual Customer Service
April 07, 2017  |  Amazon

Amazon’s latest employee-boosting ambitions will certainly add to the growing stats of workers working remotely. Get the Full Story Complete the form to unlock this...

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Bringg Brings Competitive Edge In On-Demand Climate
Bringg Brings Competitive Edge In On-Demand Climate
March 21, 2017  |  Retail

The on-demand revolution is well under way, fueled by innovators like Amazon and Uber as well as the move to online and mobile channels. Consumers...

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Wearables, Stat! Simplifeye Snags $3M For Doctors’ Devices
Wearables, Stat! Simplifeye Snags $3M For Doctors’ Devices
March 10, 2017  |  Wearables

Smart devices pervade almost every area of society, making tasks easier and giving businesses access to useful information. Wearables have naturally taken the latter to...

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DeviceBits Brings AI To Customer Support
DeviceBits Brings AI To Customer Support
January 27, 2017  |  Retail

DeviceBits is a relative newcomer on the software solution scene. Founded in 2015, the Columbus, Ohio–based software company looks to change the way businesses provide...

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Kustomer: A CRM Platform Actually For Customers
Kustomer: A CRM Platform Actually For Customers
November 17, 2016  |  Retail

It’s hardly an exaggeration to say that for many, the dreaded call to customer service is the cultural touchstone for impersonal bureaucracy. (Only trumped, perhaps,...

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