customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

AI Giants Race to Deploy Digital Customer Service Agents
AI Giants Race to Deploy Digital Customer Service Agents
October 24, 2024  |  artificial intelligence

Microsoft’s rollout of autonomous artificial intelligence (AI) agents marks one of Big Tech’s boldest pushes yet to unleash software that can independently handle customer service...

READ MORE >
Is Emotion Detection the Next Frontier for AI?
Is Emotion Detection the Next Frontier for AI?
October 03, 2024  |  artificial intelligence

Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. Get the Full...

READ MORE >
Vroom Completes Business Wind-Down; Shifts Focus to Core Assets
Vroom Completes Business Wind-Down; Shifts Focus to Core Assets
September 23, 2024  |  Transportation

In a move to redefine its future, used car digital marketplace Vroom on Tuesday (Sept. 23) said it completed the wind-down of its eCommerce and...

READ MORE >
T-Mobile and OpenAI Partner on AI-Powered Customer Service Platform
T-Mobile and OpenAI Partner on AI-Powered Customer Service Platform
September 18, 2024  |  artificial intelligence

Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create...

READ MORE >
Tech Firms Pursue AI Chatbots to Bridge Global eCommerce Divide
Tech Firms Pursue AI Chatbots to Bridge Global eCommerce Divide
September 03, 2024  |  artificial intelligence

Technology giants are racing to develop sophisticated, multilingual artificial intelligence (AI) chatbots for cross-border eCommerce and could reshape how businesses engage with international customers.  Get...

READ MORE >
AI Gets Positive Prognosis for Health Insurance Industry
AI Gets Positive Prognosis for Health Insurance Industry
July 15, 2024  |  artificial intelligence

Artificial intelligence (AI) is set to change the health insurance industry, potentially slashing costs and boosting revenues for payers grappling with economic pressures. As insurers...

READ MORE >
Are Chatbots the New Face of Financial Customer Service?
Are Chatbots the New Face of Financial Customer Service?
June 19, 2024  |  artificial intelligence

Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say...

READ MORE >
New AI Agents May Soon Blur the Line Between Humans and Machines
New AI Agents May Soon Blur the Line Between Humans and Machines
May 08, 2024  |  artificial intelligence

As artificial intelligence (AI) technology progresses, a new generation of AI agents is emerging, potentially impacting how businesses interact with customers.  Get the Full Story...

READ MORE >
Google Service Offers to Wait on Hold on Users’ Behalf
Google Service Offers to Wait on Hold on Users’ Behalf
February 18, 2024  |  Google

“Your call is very important to us. Please continue to hold …” Get the Full Story Complete the form to unlock this article and enjoy...

READ MORE >