digital shopping

The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch Up
The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch...
July 31, 2023  |  eCommerce

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Instacart and PetSmart Partner on Same-Day Delivery Across US
Instacart and PetSmart Partner on Same-Day Delivery Across US
May 02, 2023  |  Delivery

Instacart is now providing same-day delivery from 1,500 PetSmart stores in the United States. Get the Full Story Complete the form to unlock this article...

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When Customer Service Underdelivers, Merchants Risk Consumer Rage
When Customer Service Underdelivers, Merchants Risk Consumer Rage
March 07, 2023  |  Consumer Insights

There’s a crisis in customer satisfaction, and brands that get it are likely to come out on top. Get the Full Story Complete the form...

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Contactless Cards Dominate in UK as Mobile Wallets Poised to Increase
Contactless Cards Dominate in UK as Mobile Wallets Poised to Increase
March 02, 2023  |  Payment Methods

Contactless card usage is firmly entrenched in the U.K. and goes as far back as 2007, when the popular OnePulse was launched. Get the Full...

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Merchants’ Best Consumer-Facing Features May Be the Ones They Already Have
Merchants’ Best Consumer-Facing Features May Be the Ones They Already Have
January 25, 2023  |  Retail

Retailers’ customer loyalty offerings may be as much a matter of positioning and promotion as of investing in new digital features. Get the Full Story...

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UK Shoppers’ Preference for At-Home Delivery Is 10% Stronger Than Average
UK Shoppers’ Preference for At-Home Delivery Is 10% Stronger Than Average
November 17, 2022  |  Delivery

In this age of convenience, options such as at-home delivery that enable consumers to save time and costs by easily comparing prices between brands continue...

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Data brief: U.K. Consumers Encounter 11% More Shopping Friction Than the Average Consumer
Data brief: U.K. Consumers Encounter 11% More Shopping Friction Than the Average Consumer
August 22, 2022  |  Consumer Insights

Merchants in the U.K. need to step up their game when it comes to providing customers with the cross-channel and digital shopping features that can...

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Merchants’ Digital Shopping Features Losing Fight Against Friction in Mexico
Merchants’ Digital Shopping Features Losing Fight Against Friction in Mexico
August 22, 2022  |  Shopping

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New Data: Mobile Shopping Still Underutilized by UK Consumers Despite Merchant Efforts
New Data: Mobile Shopping Still Underutilized by UK Consumers Despite Merchant Efforts
August 03, 2022  |  Shopping

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