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Trust-Based Partnerships Are the New Currency of Success
Trust-Based Partnerships Are the New Currency of Success
April 30, 2025  |  Opinion

Trust elevates client relationships into strategic partnerships, Coupa Chief Customer Officer John Frank writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations...

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How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
April 29, 2025  |  Opinion

An “ears first” approach to customer conversations yields insights, Boost Payment Solutions Head of Product and Commercialization Zachary Held writes in a new PYMNTS eBook,...

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Visa Leverages the Listening Economy to Solve Customer Pain Points
Visa Leverages the Listening Economy to Solve Customer Pain Points
April 28, 2025  |  Opinion

Empathy combined with creativity leads to products that help clients unlock their potential, Visa Global Head of Acceptance Solutions Rob Cameron writes in a new...

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Strategic Listening Turns Customer Conversations Into Profitable Growth
Strategic Listening Turns Customer Conversations Into Profitable Growth
April 21, 2025  |  Connected Economy

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Beyond Credit Cards: How ‘Pay Later’ Momentum Is Reshaping the Payments Ecosystem
Beyond Credit Cards: How ‘Pay Later’ Momentum Is Reshaping the Payments Ecosystem
April 08, 2025  |  BNPL

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Credit Unions Embrace ‘Business as Unusual’ Through Collaboration and Innovation
Credit Unions Embrace ‘Business as Unusual’ Through Collaboration and Innovation
February 05, 2025  |  Opinion

Innovation and collaboration lead to new ways to meet credit union needs, Velera Chief Service Officer Dean Young writes in a new PYMNTS eBook, “The Innovation Mindset:...

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US Bank Focuses on ‘Totality of the Customer’
US Bank Focuses on ‘Totality of the Customer’
January 28, 2025  |  Opinion

Understanding customers and providing them with personalized banking solutions is key, U.S. Bank SVP and Chief Product Officer Rob Seidman writes in a new PYMNTS...

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How Wallets Are Changing Cross-Border Payments
How Wallets Are Changing Cross-Border Payments
January 27, 2025  |  Opinion

Digital wallets have altered money movement, especially cross-border payments, TerraPay Co-Founder and Chief Business Officer Ani Sane writes in a new PYMNTS eBook, “The Innovation...

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Why Listening Is Innovation’s Best Technology
Why Listening Is Innovation’s Best Technology
January 24, 2025  |  Opinion

Listening is crucial to innovation, Boost Payment Solutions founder and CEO Dean M. Leavitt writes in a new PYMNTS eBook, “The Innovation Mindset: How to...

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