Innovation

Innovation in its modern meaning is "a new idea, creative thoughts, new imaginations in form of device or method". Innovation is often also viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs.

Source: en.wikipedia.org

Salesforce Taps Amazon For Call Center AI

Salesforce Taps Amazon For Call Center AI
Salesforce Taps Amazon For Call Center AI
November 19, 2019  |  Artificial Intelligence

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI),...

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Driving Retail Innovation With Digital Technology, DTC Models
Driving Retail Innovation With Digital Technology, DTC Models
November 19, 2019  |  Today In Data

Wrench is serving as a mobile source of mechanics – and saving consumers a trip to the auto repair shop. In retail, the Flat Tummy Instagram brand was able to make...

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Scotiabank: Slow But Steady Wins the AI Fraud Race
Scotiabank: Slow But Steady Wins the AI Fraud Race
November 19, 2019  |  Digital Banking

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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DOJ Seeks To End Ban Of Hollywood Studios Buying Theaters
DOJ Seeks To End Ban Of Hollywood Studios Buying Theaters
November 19, 2019  |  Regulation

The U.S. Department of Justice (DOJ) will request the end of a ban that prohibits Hollywood studios from owning movie theaters. Get the Full Story...

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TikTok Enters eCommerce With In-App Shopping Links
TikTok Enters eCommerce With In-App Shopping Links
November 15, 2019  |  Mobile Applications

The popular video app TikTok is testing out a new feature that will give certain video creators the option to add links to videos for...

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Is The Future Of Streaming Seamless Shopping?
Is The Future Of Streaming Seamless Shopping?
November 15, 2019  |  Retail

The idea of shopping while watching TV is not exactly new or untrodden ground. The Home Shopping Network (HSN) has been around for over 40...

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Deep Dive: The Many Roads To Digital-First Banking
Deep Dive: The Many Roads To Digital-First Banking
November 15, 2019  |  Banking

PYMNTS’ Where Will We Bank Next? Survey found that banking customers are increasingly placing a higher value on convenience, personal data security and appealing products....

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Uniqlo’s Quiet Retail Robot Revolution
Uniqlo’s Quiet Retail Robot Revolution
November 13, 2019  |  Retail

In the life of any brand, a pivot – or even a series of pivots – is normal. Times change, tastes expand and brands that...

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Monetizing An Increasingly Connected World
Monetizing An Increasingly Connected World
November 13, 2019  |  Today In Data

The universe of smart devices and connected things is undeniably growing by the day – name a common household item and there is probably a...

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