PYMNTS Study

REPORT: Two-Thirds of US Digital Banking Customers Choose Security Over Convenience

REPORT: Two-Thirds of US Digital Banking Customers Choose Security Over Convenience
REPORT: Two-Thirds of US Digital Banking Customers Choose Security Over Convenience
June 02, 2022  |  Authentication

As life becomes more digitally connected, consumers increasingly expect that all online transactions will be highly secure, simple and convenient. This standard is especially strong...

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Restaurants Embrace Digital to Fight Rising F&B Prices
Restaurants Embrace Digital to Fight Rising F&B Prices
June 01, 2022  |  Restaurant innovation

As restaurants deal with sky-high inflation and widespread supply chain shortages, old pen-and-paper (or even spreadsheet and Word document) bookkeeping and inventory management methods will...

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The No. 1 Reason Consumers Lose Trust in Online Merchants: Stolen Personal Data
The No. 1 Reason Consumers Lose Trust in Online Merchants: Stolen Personal Data
June 01, 2022  |  eCommerce

How much consumers trust the grocers and retail merchants with which they shop online correlates with how long they have used those merchants’ services, according...

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The Data Point: An Inflationary Face Punch as Payment Declines Spike by 43% March to April
The Data Point: An Inflationary Face Punch as Payment Declines Spike by 43% March to...
June 01, 2022  |  Economy

When the U.S. Department of Labor and the Federal Reserve revealed that consumer prices had risen 8.5% by the end of March — by far the...

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Report: 36% of Consumers Earning $250K+ Now Live Paycheck-to-Paycheck
Report: 36% of Consumers Earning $250K+ Now Live Paycheck-to-Paycheck
June 01, 2022  |  Consumer Finance

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39% of Consumers Pay Monthly Bills on Time With Automatic Payments
39% of Consumers Pay Monthly Bills on Time With Automatic Payments
May 31, 2022  |  Digital Payments

With most consumers now paying their recurring monthly bills via digital channels, many are embracing convenience features such as automatic payment on the due date,...

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Grocers Must Offer Personalized eCommerce Experience, Data Reveals
Grocers Must Offer Personalized eCommerce Experience, Data Reveals
May 31, 2022  |  eCommerce

In order to meet the evolving eCommerce expectations of today’s savvy consumers, grocers must harness the power of data analytics to offer online experiences tailored...

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The Data Point: 63% of Firms Want to Improve Cross-Border Payments for International Hires
The Data Point: 63% of Firms Want to Improve Cross-Border Payments for International Hires
May 31, 2022  |  Cross-border Payments

For all the harm caused by the pandemic, one bright spot is its impact on hiring, as remote work is now as accepted — if not...

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The Data Point: 51% of Consumers Highly Interested in Digital Bill Pay Will Pay for the Service
The Data Point: 51% of Consumers Highly Interested in Digital Bill Pay Will Pay for...
May 30, 2022  |  Consumer Finance

We may get a sense of satisfaction from doing so, but no one really likes paying bills. That’s doubly true if the bill pay experience...

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