PYMNTS Study

1 in 5 Consumers Swap to Cash or Debit When Asked to Pay a Credit Card Surcharge

1 in 5 Consumers Swap to Cash or Debit When Asked to Pay a Credit Card Surcharge
1 in 5 Consumers Swap to Cash or Debit When Asked to Pay a Credit...
May 18, 2022  |  Credit Cards

Nineteen percent of consumers have been asked to pay a surcharge but decided to use another payment method instead. “Credit Card Surcharges,” a PYMNTS and...

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The Data Point: 68% of B2B Firms in Retail, Manufacturing Unsatisfied With Fraud Solution
The Data Point: 68% of B2B Firms in Retail, Manufacturing Unsatisfied With Fraud Solution
May 18, 2022  |  Fraud Prevention

As goes the online marketplace, so goes fraud. Cybercrooks treat online marketplaces like great fishing spots, ceaselessly testing for vulnerabilities — and often finding them — to...

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REPORT: Consumer Finance Firms Face Harsh ‘Innovate or Die’ Reality
REPORT: Consumer Finance Firms Face Harsh ‘Innovate or Die’ Reality
May 18, 2022  |  Consumer Finance

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Balance Sheet Management Pressures Push 75% of CFOs to Digitize Payments
Balance Sheet Management Pressures Push 75% of CFOs to Digitize Payments
May 18, 2022  |  Digital Payments

Businesses spent years and many millions of dollars modernizing their payments technology stack to handle the rapidly expanding volume and demand for faster payments that...

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CFO’s Untold Secret About Digitization: It’s Not All About Cost Savings
CFO’s Untold Secret About Digitization: It’s Not All About Cost Savings
May 17, 2022  |  B2B Payments

Smaller companies tend to see their digitization efforts as an avenue to eliminate manual processes and cut costs, according to “Business Payments Digitization,” a PYMNTS...

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Here’s Why 60% of Online Firms Have Upped Their Use of Digital Marketplaces
Here’s Why 60% of Online Firms Have Upped Their Use of Digital Marketplaces
May 17, 2022  |  eCommerce

Sixty-one percent of firms are selling more on digital marketplaces now than they did one year ago, according to “Online Sellers,” a PYMNTS report based...

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The Data Point: 92% of Merchants Using Only Third-Party Tech Keep Chargebacks Under 0.5%
The Data Point: 92% of Merchants Using Only Third-Party Tech Keep Chargebacks Under 0.5%
May 17, 2022  |  Fraud Prevention

Fraud detection is constantly improving, but so are the capabilities of fraud rings and hackers, making choice of fraud detection and dispute resolution technology critically...

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Vouchers Gain Popularity as a Way for Companies to Show They Care
Vouchers Gain Popularity as a Way for Companies to Show They Care
May 17, 2022  |  Business

As companies navigate a world in which pandemic restrictions are being lifted, some are returning to in-person workplaces, while others are embracing hybrid or remote...

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Average Subscriber Has Canceled 1 of 5 Subscriptions Since October
Average Subscriber Has Canceled 1 of 5 Subscriptions Since October
May 16, 2022  |  Subscriptions

The average subscriber has dropped one of their five retail subscriptions since October, according to “Subscription Commerce Conversion,” a PYMNTS and sticky.io collaboration based on...

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