PYMNTS Study

Most Consumers Expect Digital Banking to Be Personal Banking
Most Consumers Expect Digital Banking to Be Personal Banking
February 14, 2022  |  Digital Banking

Thanks to the acceleration of digital interactions during the pandemic, consumers now expect more than half of their banking business — 61% — to be...

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39% of eCommerce Shoppers Are Initiating More Disputes
39% of eCommerce Shoppers Are Initiating More Disputes
February 14, 2022  |  eCommerce

Since the start of the pandemic, there has been a surge in consumers’ online shopping. In fact, 54% of all adult consumers are shopping online...

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More Online Shopping Means More Disputed Charges
More Online Shopping Means More Disputed Charges
February 14, 2022  |  eCommerce

The past two years have seen a surge in eCommerce activity around the world, bringing with it a spike in the number of transaction disputes....

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Paycheck-to-Paycheck Report: Gen Z Consumers Would Struggle Most to Pay $400 Emergency Expense
Paycheck-to-Paycheck Report: Gen Z Consumers Would Struggle Most to Pay $400 Emergency Expense
February 14, 2022  |  Consumer Finance

No one likes surprises when it comes to financial planning, but many people can afford to overcome the unexpected payout more than others. For those...

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Had It With Passwords? Two-Thirds of Consumers Are Done With Antiquated Authentication
Had It With Passwords? Two-Thirds of Consumers Are Done With Antiquated Authentication
February 14, 2022  |  Authentication

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PYMNTS Launches The CE100™ Index – A New Equity Index That Tracks The Digital Transformation
PYMNTS Launches The CE100™ Index – A New Equity Index That Tracks The Digital Transformation
February 14, 2022  |  Connected Economy

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Why Paper Checks Persist in Property Management
Why Paper Checks Persist in Property Management
February 11, 2022  |  Real Estate

This year could be a good one for the property management industry, with 80% of industry professionals polled in a recent survey saying they anticipate...

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Payments Orchestration Playbook: SMBs Embracing Digital Payments Framework
Payments Orchestration Playbook: SMBs Embracing Digital Payments Framework
February 11, 2022  |  Digital Payments

Almost 1 in 5 small to medium-sized business (SMB) owners (19%) say they’re planning to move to a fully digital business model, up from 12%...

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eCommerce in Latin America Showing Hypergrowth
eCommerce in Latin America Showing Hypergrowth
February 11, 2022  |  eCommerce

Interest in digital services such as video streaming is on the rise among Latin American consumers as online shopping quickly gains in popularity in the...

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