PYMNTS Study

Riding Real-Time Rails Into 2021
Riding Real-Time Rails Into 2021
January 04, 2021  |  Faster Payments

Real-time payments (RTP) are ready for their closeup, and decisions are happening behind the scenes now as banks and financial institutions (FIs) consider their RTP...

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New Digital Experiences Keep Credit Unions Relevant – And Then Some
New Digital Experiences Keep Credit Unions Relevant – And Then Some
December 31, 2020  |  credit union tracker

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. It was all on their timetable. Consumers waited on...

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Branch Banking Going Digital-First For Safety And Relevance
Branch Banking Going Digital-First For Safety And Relevance
December 31, 2020  |  Digital-First Banking

Here’s another icy factoid from the year of COVID: up to 20,000 bank branches are expected to close before the pandemic is declared done. It’s...

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Digital Payments Easing Pains For Hurting Medical And Dental Practices
Digital Payments Easing Pains For Hurting Medical And Dental Practices
December 29, 2020  |  Healthcare

In a time of mass illness and economic contraction, are doctors and hospitals feeling OK about payments? We hope so ­— but it takes more...

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An Order-To-Cash Overhaul Is Coming For B2B Payments
An Order-To-Cash Overhaul Is Coming For B2B Payments
December 28, 2020  |  B2B Payments

PYMNTS December 2020 Global B2B Payments Playbook done in collaboration with Worldpay makes a simple, somewhat baffling observation: “Many B2B payments are [still] being made...

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Digital Payments Options Are Redefining The Freelance Lifestyle
Digital Payments Options Are Redefining The Freelance Lifestyle
December 24, 2020  |  Digital Payments

Freelancing, contracting, ad hoc work — it’s all a grand adventure. Like trying to get paid, for example. Will they pay? When will they pay?...

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Integrated Digital Loyalty Is Dining Table Stakes For 2021
Integrated Digital Loyalty Is Dining Table Stakes For 2021
December 24, 2020  |  Restaurant innovation

We’re all pretty clear on what happened this year in mobile order-ahead (MOA) dining and its twin, the “order to eat” (OTE) phenomenon. Only, it’s...

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Targeting Promotion Abuse And Other Scams With Adaptive Decisioning
Targeting Promotion Abuse And Other Scams With Adaptive Decisioning
December 23, 2020  |  Fraud Prevention

Not unlike rust, fraud never sleeps. And if it’s not one thing, it’s another. At this moment merchants remain vulnerable to the never-ending cycle of...

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Restaurants Combining Mobile Order-Ahead And Loyalty Into Tasty Digital Dish
Restaurants Combining Mobile Order-Ahead And Loyalty Into Tasty Digital Dish
December 23, 2020  |  Restaurant innovation

Restaurants of every size and description experienced a polar shift this year in how they interact with and serve a public under constant fear of...

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