PYMNTS Study

60% of Small Business AI Users Do More Without Adding Staff
60% of Small Business AI Users Do More Without Adding Staff
November 13, 2026  |  Artificial Intelligence

Small businesses are finding room to take on more work without adding staff, and their artificial intelligence-related staffing decisions more often involve a hire they...

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CFOs Can Cut Growth Spending in 90 Days. What Gets Them Investing Again?
CFOs Can Cut Growth Spending in 90 Days. What Gets Them Investing Again?
November 12, 2026  |  CFO

Corporate growth has developed a hair trigger. More than half of middle-market chief financial officers said they need high confidence before expanding investment, according to...

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42% of Scam Victims Who Report to Banks Recover Every Dollar
42% of Scam Victims Who Report to Banks Recover Every Dollar
November 12, 2026  |  Fraud Prevention

Banks have an opportunity to help more scam victims recover their money by making reporting what happened clearer. The September PYMNTS Intelligence report “Fraud’s Loyalty...

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52% of CFOs Prioritize a Clearer View of Cash Flow
52% of CFOs Prioritize a Clearer View of Cash Flow
November 11, 2026  |  CFO

Growing companies are finding that stronger sales don’t automatically bring a clearer view of cash, and their finance chiefs are directing investment toward closing that...

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The Growth Fix for Embedded Payments Starts Before Launch
The Growth Fix for Embedded Payments Starts Before Launch
November 10, 2026  |  Payments Innovation

For companies embedding payments into their products, the biggest operational risk may be that the technology succeeds, particularly when embedded payments succeed beyond even the...

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61.1% of Paycheck-to-Paycheck Bill Payers Remain Confident About Debt
61.1% of Paycheck-to-Paycheck Bill Payers Remain Confident About Debt
November 10, 2026  |  Debt

Consumers who still pay their bills comfortably are losing confidence in managing debt, giving banks an opportunity to recognize financial pressure before customers fall behind....

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US Fans Walk Away From $110 Billion in Experience Purchases a Year
US Fans Walk Away From $110 Billion in Experience Purchases a Year
November 09, 2026  |  Consumer Insights

A fan can spend weeks looking forward to a concert and lose interest in the time it takes to read the total at checkout. That...

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Fraud Costs Financial Institutions More Than Money
Fraud Costs Financial Institutions More Than Money
November 06, 2026  |  Fraud Prevention

A card issuer can give an artificial intelligence shopping assistant permission to buy a customer’s groceries without giving it a card number it could use...

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How Large US Companies Put AI Agents to Work
How Large US Companies Put AI Agents to Work
November 05, 2026  |  Artificial Intelligence

AI agents have crossed the company threshold. Getting permission to do the work is taking longer. “The Agentic Edge Index: How Leading Companies Put AI...

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