Salesforce

Contact Centers Being Redefined by Generative AI

Contact Centers Being Redefined by Generative AI
Contact Centers Being Redefined by Generative AI
June 13, 2023  |  Artificial Intelligence

While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...

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Salesforce Launches AI Cloud to Transform Customer Relationship Management
Salesforce Launches AI Cloud to Transform Customer Relationship Management
June 12, 2023  |  Artificial Intelligence

Customer relationship management (CRM) software giant Salesforce has introduced AI Cloud, a suite of capabilities designed to deliver trusted, open, and real-time generative experiences across applications and...

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JPMorgan Debuts Payments Partner Marketplace
JPMorgan Debuts Payments Partner Marketplace
June 01, 2023  |  B2B Payments

JPMorgan Chase is giving business clients deeper access into its $9.6 trillion payments network. Get the Full Story Complete the form to unlock this article...

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Salesforce Debuts Commerce Cloud for Healthcare Field
Salesforce Debuts Commerce Cloud for Healthcare Field
April 12, 2023  |  Healthcare

Salesforce has rolled out a version of its Commerce Cloud for the healthcare field. Get the Full Story Complete the form to unlock this article...

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Lendica Releases Embedded Finance Integrations for Shopify and Salesforce
Lendica Releases Embedded Finance Integrations for Shopify and Salesforce
February 01, 2023  |  B2B Payments

Lendica’s embedded finance integrations are now available for Shopify and Salesforce. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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Amazon and Walmart Take Different Paths to Same Small Businesses 
Amazon and Walmart Take Different Paths to Same Small Businesses 
January 13, 2023  |  Retail

Whether it’s Amazon’s Buy With Prime or Walmart Go Local, big retail is thinking small. As in, thinking about ways to get more small and...

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Walmart Offers Delivery and BOPIS Tools to Retailers Using Salesforce
Walmart Offers Delivery and BOPIS Tools to Retailers Using Salesforce
January 12, 2023  |  Retail

Walmart’s in-house tech and fulfillment units are now offering tools and know-how to other retailers. Get the Full Story Complete the form to unlock this...

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CE 100 Index Notches 2.7% Gain as eCommerce Platforms Surge
CE 100 Index Notches 2.7% Gain as eCommerce Platforms Surge
January 09, 2023  |  Connected Economy

One week in, and the CE 100 Index has already gained some ground, up 2.7%. Get the Full Story Complete the form to unlock this...

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