IBM and Salesforce have teamed to help clients adopt artificial intelligence for customer relationship management. The partnership, announced last week, is designed to help customers...
Salesforce’s fiscal 2024 second-quarter results showcase its focus on artificial intelligence (AI) innovation and its transformation to profitable growth. The customer relationship management (CRM) company...
Salesforce has laid off about 50 sales and customer success employees in its Irish offices. These job cuts were made Wednesday (Aug. 2) and are...
Customer touchpoints are increasingly coming alive with the help of innovations like artificial intelligence (AI). And it isn’t just consumer-focused. Business-to-business (B2B) and commercial customers...
Salesforce has announced the availability of its new generative artificial intelligence (AI) tools for sales and service. Service GPT, Sales GPT, and the Einstein GPT...
Cash-strapped tech startups facing a financing crunch are increasingly seeking to sell themselves to larger companies, launching a wave of takeovers of popular artificial intelligence...
After seven years of no increase in list prices, Salesforce will be increasing the average list price globally by 9% in August. Salesforce is raising the cost of Sales...
While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...
Customer relationship management (CRM) software giant Salesforce has introduced AI Cloud, a suite of capabilities designed to deliver trusted, open, and real-time generative experiences across applications and...