shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.
PYMNTS Intelligence: Why Cashierless Checkout Is Retail’s Next Normal
PYMNTS Intelligence: Why Cashierless Checkout Is Retail’s Next Normal
February 17, 2023  |  Retail

As in-store shopping has resumed at full tilt following pandemic closures, it is clear that retail will never be the same. After two years of...

READ MORE >
An Insider on Iceland’s First Cashierless Store
An Insider on Iceland’s First Cashierless Store
February 16, 2023  |  Retail

Two-thirds of retailers are investing greater resources into more convenient payment and checkout options, as consumers cite it as one of their top five checkout...

READ MORE >
Instagram Ending Live Shopping as It Shifts to Other Experiences
Instagram Ending Live Shopping as It Shifts to Other Experiences
February 15, 2023  |  Shopping

Instagram will stop offering its users live shopping on March 16. Parent company Meta said in a post on the Instagram help center that while...

READ MORE >
Ahold CFO Says 10B Personalized Offers Drove Record Digital Engagement
Ahold CFO Says 10B Personalized Offers Drove Record Digital Engagement
February 15, 2023  |  Earnings

Ahold Delhaize is combating inflation-related belt-tightening by leveraging customer data to offer targeted rewards. The multinational grocery giant, parent of a range of well-known supermarket...

READ MORE >
The Consumer Convenience Mandate: Why Kiosks Should Not Be Grocers’ Only Innovations
The Consumer Convenience Mandate: Why Kiosks Should Not Be Grocers’ Only Innovations
February 08, 2023  |  Retail

If consumers’ feelings are any indication, the immediate cost-cutting benefits grocers can receive from reduced personnel may be better spent on loyalty-focused innovations. Traditional brick-and-mortar...

READ MORE >
Instacart Deploys Scan & Pay as In-Store Shoppers Demand Digitization
Instacart Deploys Scan & Pay as In-Store Shoppers Demand Digitization
February 06, 2023  |  Retail

Instacart’s first Scan & Pay checkout deployment comes as in-store mobile features catch on among grocers. The grocery aggregator announced Monday (Feb. 6) that Foodcellar...

READ MORE >
Curbside Grocery Grows as Supermarkets Look to Replicate Gas Station-style Convenience
Curbside Grocery Grows as Supermarkets Look to Replicate Gas Station-style Convenience
February 06, 2023  |  Retail

As grocers look to maximize convenience, curbside pickup is emerging as the fast and favorite method. This, as new grocers are popping up across the...

READ MORE >
Brazil, India, Mexico and UAE Lead Gains in Online Shopping Satisfaction
Brazil, India, Mexico and UAE Lead Gains in Online Shopping Satisfaction
February 06, 2023  |  Retail

Turns out, emerging nations may hold some clues for the rest of the world when it comes to doing digital commerce right. This, as new...

READ MORE >
7.2% of US Consumers Buy Groceries Online
7.2% of US Consumers Buy Groceries Online
February 06, 2023  |  Shopping

The pandemic disrupted the reign of brick-and-mortar grocery stores as the go-to channel for most grocery shoppers. PYMNTS’ latest consumer research reveals that, on average,...

READ MORE >