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Subscription Merchants Say Easy Cancellation Helps Retain Customers

Subscription Merchants Say Easy Cancellation Helps Retain Customers
Subscription Merchants Say Easy Cancellation Helps Retain Customers
May 15, 2023  |  Subscriptions

Consumers love their retail subscriptions, but inflation has forced a wave of cancellations, and merchants need to use every tool at their disposal — including...

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Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
May 08, 2023  |  Subscriptions

Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of...

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Streaming Subscription Price Hikes May Force Hard Decisions for Viewers
Streaming Subscription Price Hikes May Force Hard Decisions for Viewers
April 24, 2023  |  Subscriptions

There’s never been a riskier time for streaming subscriptions to increase prices, but for the major streaming services prices have kept edging up, which could...

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41% of Subscribers Will Cancel a Subscription If Free Shipping Isn’t Included
41% of Subscribers Will Cancel a Subscription If Free Shipping Isn’t Included
April 21, 2023  |  Subscriptions

Consumers across the board are cutting back on retail subscriptions and have been for some time. This trend is likely to continue, as about 17%...

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Retail Subscription Features Help Woo Consumer Engagement
Retail Subscription Features Help Woo Consumer Engagement
April 19, 2023  |  Subscriptions

Consumer use of retail subscriptions started rebounding across most demographic groups in the first quarter of 2023, rising 11% since September 2022 and showing the...

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Cost Drives 56% of All Retail Subscription Cancellations
Cost Drives 56% of All Retail Subscription Cancellations
April 18, 2023  |  Subscriptions

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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As the Subscription Bubble Bursts, Experts Advise Fast Pivot to Retention Strategies
As the Subscription Bubble Bursts, Experts Advise Fast Pivot to Retention Strategies
April 12, 2023  |  Subscriptions

The subscription bubble that formed during the pandemic is bursting in slow motion as consumers continue trimming their streaming entertainment and retail subscriptions one by...

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EU Customers Warming to Convenience of Retail Subscriptions
EU Customers Warming to Convenience of Retail Subscriptions
March 23, 2023  |  Subscriptions

Competition in the eCommerce space is increasing as customer acquisition costs continue to rise.  Get the Full Story Complete the form to unlock this article...

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