subscription commerce

The use of a recurring, usually monthly, payment business model so consumers and businesses can access products and services on a regular basis. The most popular subscription commerce businesses are streaming services (e.g. Spotify, Netflix), digital media (e.g. Wall Street Journal, Bloomberg), “box of the month” categories (e.g. StitchFix, Barkbox, FabFitFun). Businesses use the subscription commerce model to make access to valuable products more affordable by eliminating the need to make a one-time purchase, e.g. Salesforce, Microsoft Office, fraud and security software).

ClassPass Hands Most Customer Inquiries to AI in 24/7 Support Shift
ClassPass Hands Most Customer Inquiries to AI in 24/7 Support Shift
February 05, 2026  |  artificial intelligence

ClassPass is using artificial intelligence (AI) to absorb a growing share of customer support work as inquiry volumes rise, shifting its operation to a chat-first,...

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Walmart+ Paid Membership Program Continued Double-Digit Growth in January
Walmart+ Paid Membership Program Continued Double-Digit Growth in January
February 02, 2026  |  Walmart

Walmart’s paid membership program continued to see double-digit growth in January and ended the month with 28.4 million members, a Morgan Stanley survey found, Seeking Alpha reported Monday (Feb. 2)....

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Say Hello to the Unsubscribe Olympics and the Resolution Economy
Say Hello to the Unsubscribe Olympics and the Resolution Economy
January 01, 2026  |  Subscriptions

The digital economy has a seasonal rhythm. Late December is when consumers “zero out” recurring payments — a thumb-scroll through bank apps and email receipts....

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AppDirect Acquires vCom to Bolster ‘Everything Store’ for B2B
AppDirect Acquires vCom to Bolster ‘Everything Store’ for B2B
December 10, 2025  |  Acquisitions

B2B commerce platform AppDirect has acquired vCom, an IT lifecycle management provider for midsize companies. Get the Full Story Complete the form to unlock this...

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Klarna to Launch Global Subscription Membership Program
Klarna to Launch Global Subscription Membership Program
October 27, 2025  |  Subscription Commerce

Klarna has unveiled a new global subscription membership program that includes two tiers offering cash back, travel perks, lifestyle rewards and other premium benefits. Get...

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Spotify Brings Back Messaging Feature for Subscribers
Spotify Brings Back Messaging Feature for Subscribers
August 26, 2025  |  Streaming

Spotify is launching a messaging feature for its free and premium subscribers. Get the Full Story Complete the form to unlock this article and enjoy...

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Rent the Runway Plans to Double Inventory to Retain Subscribers
Rent the Runway Plans to Double Inventory to Retain Subscribers
June 17, 2025  |  Subscription Commerce

Rent the Runway reportedly expects greater selection and cost-effectiveness to help it keep the recent momentum it has gained in growing its base of active subscribers....

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Walmart and Amazon Chase Agentic AI, Robotic Warehouses and Customer Loyalty
Walmart and Amazon Chase Agentic AI, Robotic Warehouses and Customer Loyalty
June 06, 2025  |  Retail

Retailers like Amazon and Walmart don’t just battle for consumer spend in brick-and-mortar or online. They battle everywhere, all the time. Get the Full Story...

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OpenAI Added 1 Million Paying Businesses Subscribers Since February
OpenAI Added 1 Million Paying Businesses Subscribers Since February
June 04, 2025  |  Artificial Intelligence

OpenAI reportedly added 1 million paying business subscribers since February. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

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