subscription commerce

The use of a recurring, usually monthly, payment business model so consumers and businesses can access products and services on a regular basis. The most popular subscription commerce businesses are streaming services (e.g. Spotify, Netflix), digital media (e.g. Wall Street Journal, Bloomberg), “box of the month” categories (e.g. StitchFix, Barkbox, FabFitFun). Businesses use the subscription commerce model to make access to valuable products more affordable by eliminating the need to make a one-time purchase, e.g. Salesforce, Microsoft Office, fraud and security software).

From Cats to Cotton Candy: Consumers Choose Personalization, Experience in The Face of ‘Limitless’ Retail Subscription Options
From Cats to Cotton Candy: Consumers Choose Personalization, Experience in The Face of ‘Limitless’ Retail...
November 04, 2021  |  Subscriptions

In 2013, Olivia Canlas saw subscription boxes for dog owners, wine connoisseurs, book lovers and various others, but none for cat owners.  As the owner...

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For Subscription Businesses, Fewer Failed Payments Means Better Customer Retention
For Subscription Businesses, Fewer Failed Payments Means Better Customer Retention
October 15, 2021  |  Subscription Commerce

Subscription businesses know that if a payment is failing, it’s bad for them and bad for the customer, though many may not realize just how bad...

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Rent the Runway Sees Subscribers Rebound From Pandemic’s Depths 
Rent the Runway Sees Subscribers Rebound From Pandemic’s Depths 
October 05, 2021  |  Retail

The subscription economy is en vogue. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

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Subscribers Don’t Just Give Up Something They Like – Preventable Failed Payments Make Them Do It
Subscribers Don’t Just Give Up Something They Like – Preventable Failed Payments Make Them Do...
October 04, 2021  |  Subscriptions

Failed payments account for almost half of the churn – or account cancellations – in subscription businesses, yet they still don’t get the attention they...

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Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
October 01, 2021  |  Subscription Commerce

Demand for subscription boxes filled with all sorts of retail products became ubiquitous during the pandemic in 2020 and have remained hot ever since, but...

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In The Subscription Economy, ‘First Impressions’ Matter Most 
In The Subscription Economy, ‘First Impressions’ Matter Most 
August 13, 2021  |  Subscription Commerce

You know the drill. The streaming media bundle, the weekly grocery deliveries, the monthly meal kit plans. They’ve all offered comfort and convenience amid the...

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The ‘Subscription Goldilocks Zone’ Is Within Reach For Merchants Using AI & ML
The ‘Subscription Goldilocks Zone’ Is Within Reach For Merchants Using AI & ML
August 04, 2021  |  Subscriptions

Everyone has a story of their subscription service going wrong. The Ziploc bag collection that ran out of control that has taken over the basement....

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Streaming Cos. ‘Go Big Or Go Home’ Shift Leaves Customers Confused, Providers Scrambling
Streaming Cos. ‘Go Big Or Go Home’ Shift Leaves Customers Confused, Providers Scrambling
August 02, 2021  |  Subscriptions

There are now more than 200 streaming services vying for eyeballs, attention and consumer spend. It’s one of the reasons that Vindicia Chief Operating Officer...

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Disneyland Swaps Annual Passes For ‘Superfan’ Memberships
Disneyland Swaps Annual Passes For ‘Superfan’ Memberships
June 21, 2021  |  Subscriptions

Disneyland is distinct from its Florida counterpart, Disney World, given the local feel of the Anaheim-based park. Annual passholders who lived in Southern California were...

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