Sections
voice assistants
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Voice ActivationPandemic Drives Consumer, Business Interest In Voice-Assisted Commerce
Vast numbers of consumers are happy to ask Alexa, Siri or the Google Assistant to play a song, find a recipe or dim...
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Voice ActivationSensory CEO: Voice Technology Is About To Make Itself Heard
To say that voice technology is having its moment in the global pandemic’s aftermath isn’t quite accurate. The sector has actually been...
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Voice ActivationPandemic Gives A Lift To Voice Assistant Technologies
Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically...
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Credit UnionsNEW DATA: How COVID-19 Is Driving CUs’ Digital Leap
COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring...
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EcosystemsVoice Assistants Play Key Role In Triaging COVID-19
While negative and at times frightening headlines abound these days and there is certainly much to be worried about, it is at...
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Credit UnionsNEW DATA: The Innovations Credit Union Members Need To Stick, Not Switch
Credit unions (CU) members have a reputation of being loyal to their financial institution (FI) — and not without reason. CU members,...
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CoronavirusThe Global Rush To Create Connected Communities
Despite being less than halfway through, it seems clear at this point that the second week of March will make the list...
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Voice ActivationThe Voice Assistant Wars Shift To Gaming
From a playing field that was nearly empty five years, the world of voice-activated personal assistants has filled up and rounded out...
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Voice ActivationSensory Teams With Appliance OEMS For Smart Voice Platform
With a specialized model of its TrulyNatural vocabulary speech-recognition and natural-language-understanding platform, Silicon Valley firm Sensory unveiled the release of its domain-specific...
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Payments InnovationWhy Voice And Smart Homes Will Be Even Bigger In The 2020s
We are not exactly Nostradamus here at PYMNTS, but we do have a good view into the future as it will play...
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Voice ActivationSensory’s Voice Tech Platform Expands ‘Wake’ Word Options
Embedded voice, vision and biometrics artificial intelligence (AI) company Sensory has announced that its wake word engine, TrulyHandsfree, has new capabilities that...
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EcosystemsOvercoming Voice’s Discovery Problem
There is no shortage of skills for users to choose from when talking to their voice assistants. Amazon ended 2018 with around...
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Voice ActivationGoogle’s Growing Global Challenge To Amazon’s Voice Dominance
On their shared home territory of the U.S. market, Amazon and Google have spent the last two years avidly racing for control...
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Walmart Amazon whole paycheckWalmart Amazon Whole Paycheck Tracker: Payments, Perks And Omnichannel Expansion
The pumpkins are gone, the Christmas lights are starting to appear and Black Friday sales have started despite the fact that according...
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Payment MethodsA Day In The Life Of The Bridge Millennial
After three years of intensive research into the connected shopping habits of more than 5,000 U.S. consumers, PYMNTS published its third annual...
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InnovationSmart Home Wars Heat Up — Will Apple Catch Up?
The long-term battle for payments and commerce supremacy is hitting close to home — literally. And that battle is increasingly involving the heaviest...
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Mobile Order AheadInside Dunkin’s AI-Powered Mobile Ordering App
From adding new payment options to integrating loyalty and rewards, Dunkin' has taken many approaches to improve its mobile ordering program. But...
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AmazonAmazon Among 30 Firms Launching Voice Interoperability Initiative
To ensure that voice-enabled products offer customers flexibility and choice through multiple, interoperable voice services, Amazon and top technology firms announced the Voice...
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Commerce ConnectedIs There Anywhere Connected Consumers Won’t Shop?
It was recently reported that one in 15 purchases are now made between the hours of midnight and 6 a.m. (at least...
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Voice ActivationHow Amazon Hopes To Make Alexa King Of The Road
When it comes to the household, Amazon’s Alexa rules the roost as America’s favored artificial intelligence (AI)- based voice assistant. It controls...
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RetailVoice-Assisted Retail Amps Up As Holidays Loom
As the all-important 2019 holiday shopping season looms for merchants, the area of voice is becoming hotter and more sophisticated, foreshadowing a...
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RetailVoice Promises To Play A Big Retail Role This Holiday Season
When it comes to the holiday shopping season — an increasing area of focus for retail as the year starts to wind...
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Mobile Order AheadDeep Dive: Voice Assistant Technology For Mobile Order-Ahead
Voice-activated food ordering was once limited to the realm of science fiction. Captain Jean-Luc Picard of “Star Trek: The Next Generation” was...
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EcosystemsWho Will Be The Consumer’s Everyday App?
Everyone wants to be the consumer’s everyday app – the “super app” to rule them all, the front door into the goods...
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Mobile Order AheadThe Rise Of The QSR Rewards Aggregator
Mobile order-ahead is showing no signs of slowing down, with restaurant delivery expected to grow three times faster than dine-in between 2018...
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Voice ActivationSamsung Introduces Bixby Marketplace
Samsung is introducing a marketplace for Bixby, the company’s voice assistant, despite its relatively unknown name when stacked against the likes of Alexa,...
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AmazonAmazon Pay Bullish On Voice Payments Future
Patrick Gauthier, vice president of Amazon Pay, said voice payment through digital assistants will transform the payments industry in the same way...
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Payments As A ServiceDigital Platforms Are Optimistic About the Future
Business investments in voice technology are speaking loud and clear about priorities. According to a new Adobe study, 91 percent of companies...
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Amazon InnovationsAlexa Can Now Listen For Intruders
Amazon rolled out Alexa Guard in the U.S. on Tuesday (May 14), enabling Echo speakers to listen for intruders and other dangers...
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GoogleGoogle I/O To Highlight Google Assistant, New Smart Speaker
It’s only spring, but in a digital commerce and payments sense, it’s also the early version of Christmas. Google’s latest I/O conference...
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Mobile CommerceShopping While Driving Gains Traction
Voice-activated commerce has been the key to connecting commuters. These in-car shoppers spent $230 billion last year and with new retail initiatives...
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AppleApple Continues Price Cuts, Including For Smart Speakers
No one will ever confuse Apple for a discount retailer – it’s a chore to even imagine that – but the company...
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RetailVoice Shopping: Walmart’s Newest Grocery Play
Retailers are turning to voice assistants to make it easier for customers to shop for groceries amid strong competition. Walmart, in one...
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RetailVoice Technology Makes (Sound) Waves At QSRs
Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. Bensen AI...
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GoogleGoogle Assistant Beefs Up Conversational Tech
To help users make follow-up queries or ask additional questions, Google has brought the Continued Conversation feature to smart displays such as...
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Voice ActivationWhy Voice Is Vital To Connected Commutes
Here’s one way to imagine the dramatic developments in the growing connected-vehicle ecosystem, and how much is likely to change in a...
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Today In DataDigital Payments, Connected Commerce And The Need For Speed
For consumers, and increasingly for businesses, speed is coveted when it comes to payments. That’s especially true as transactions are done in...
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Artificial IntelligencePandora Debuts Voice Assistant
Streaming music provider Pandora has announced the launch of Voice Mode, a smart assistant that allows listeners to control its mobile app...
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EcosystemsCES Gives View Of Growing Connected Car Ecosystem
CES is over, but it left a clearer impression of what’s coming down the road for the connected vehicle ecosystem, an emerging...
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EcosystemsChinese P2P Falls As Other Payment Ecosystems Expand
Thanks to a nationwide crackdown on peer-to-peer (P2P) lending in China, a move that came after a series of multibillion dollar scams...
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EcosystemsPayments Takes The Driver’s Seat In Connected Cars
What still stands as a type of existential dread (or, in some cases, a period of freedom) is on the verge of...
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RetailThe Eight Retail Stories That Shaped 2018
News travels fast in payments and commerce. The world does not perhaps look terribly different, at first glance, than it did a...
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EcosystemsOrbita: Why Voice Technology Is Critical To Upgrading Healthcare
That voice-activated technology could change the face of medical care and the entire healthcare ecosystem is something that Orbita President, Co-founder and...
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AppleApple HomePod Plans 2019 Chinese Debut
Apple’s HomePod wireless speaker is set to go on sale in China next year, beating Amazon and Google speaker offerings into the country....
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Internet of ThingsIoT Needs An Injection Of Trust — As Much As It Can Get, In Fact
It’s being built with every new car and truck on the road, every smart speaker sold this holiday season, every time a...
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RetailPhysical Stores Have Winning Position During Holiday Shopping
Digital is certainly the bee’s knees, the rad kid of commerce, the hippest person in the place. But don’t get too carried...
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EcosystemsTantalum CEO Talks What’s Working (And What’s Not) In The Connected Automotive Ecosystem
One might have to squint, but they can certainly see it coming — for real (not just hype) in some press release,...
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RetailAdobe: Why Voice And Touch Retail Will Boost 2018 Holiday Sales
Consumers want to touch before they buy, and they want to talk when they purchase. Those promise to stand as two main...
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InnovationAdobe Doubles Down On Voice Interfaces
At its annual MAX conference in Los Angeles last week, Adobe had all sorts of things to announce. After a (very) long...
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Artificial IntelligenceIt’s Not Smart Tech If It’s Foolish
When English mountaineer George Mallory was asked in 1923 by The New York Times why he wanted to attempt to climb Mount Everest...
