As attention starts to shift toward younger consumers – Gen Z – social banking emerges as one way to capture their loyalty. Visa, meanwhile, has expanded its orbit, this time via cross-border payments. The sharing economy faces a turning point, and calls centers turn to artificial intelligence.
Data:
$27.7 billion: Estimated size of the global call center market in 2018.
88.5 million: Projected number of sharing economy users by 2021.
$257 million: Reported price Visa paid for Earthport.
88 percent: Share of banking transactions that will be purely mobile by 2022.
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4.7 percent: Expected CAGR of the call center market from 2019 to 2015.
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