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Consumers Crave Convenience, But Focus On Safety

Consumers Crave Convenience, But Focus On Safety

There is no shortage of things to worry about in the world of cybersecurity. From data breaches to fraudsters creating synthetic IDs using children’s Social Security numbers, consumers’ concerns are myriad. But they also want their commerce and payments journeys to be friction-free, whether they’re sending funds, paying bills, catching a ride, making a purchase or grabbing a delivery. A happy customer is one who gets a service that is as smooth as it is secure.

Data:

$750 million: The amount ACI will pay in cash for Western Union’s bill pay business.

120,000: The number of drivers Roadie has ready to go nationwide.

74 percent: Share of customers who view security as the most important element of their online experience.

59 percent: Share of travelers who think biometrics at TSA checkpoints would make travel safer.

35 percent: The amount by which synthetic identity fraud has increased since 2015.

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