Closing The Expectation-Execution Gap
While there is no shortage of praise for the various improvements that digitization promises to bring to consumers, institutions and businesses, there is often a gap between expectation and execution. Old processes and legacy systems have a way of sticking around, black swan events like the Coronavirus can quickly reshape the field and old biases can keep new innovators out of the market – and on top of all that is the ubiquitous threat of fraud and the ongoing battle for digital security. But while progress might not be as fast as desired, it is happening – and that expectation-execution gap is closing a little more each day.
