FIs Respond To Customer Demand For Better, Seamless Bill Pay

Real-Time Payments Tracker® - April 2022

As consumers and businesses increasingly head online to pay their bills, their expectations for a convenient, seamless instant payment experience are also rising. In the latest Real-Time Payments Tracker®, a PYMNTS collaboration with The Clearing House, Mountain America Credit Union’s Kelly Albiston explains why offering a better bill pay solutions is such a critical component for financial institutions looking to boost customer engagement, loyalty and retention.

 

Inside the April Tracker
  • An interview with Kelly Albiston, senior vice president and chief technology officer for Mountain America Credit Union, on why offering swift bill pay can help FIs boost customer engagement and loyalty
  • The latest real-time payment headlines, including why 19% of U.S. adults cite complicated bill payment processes as the reason behind delayed payments and how ACH payments on the TCH’s network have grown nearly 10% YoY
  • PYMNTS Intelligence examining how automated bill payment solutions can enable billers and FIs to drive customer growth

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    The Clearing House Real-Time Payments Tracker Series