The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again. Yet consumers give the experience mediocre marks. PYMNTS Intelligence’s “The Service Commerce Performance Gap,” produced in collaboration with Paymentus and...
Companies have spent years making it easier for customers to pay bills online. They have made less progress helping them fix a bill when something goes wrong. Four in 10 consumers have had to contact customer support to resolve a billing problem, according to “The...
Bill payment solution provider Paymentus posted record revenue in the second quarter as service providers sought to secure customer loyalty by providing a satisfying billing experience, Paymentus Founder and CEO Dushyant Sharma said during a Monday (Aug. 3) earnings call. Citing findings from an upcoming...
Payments provider ACI Worldwide is reportedly considering a sale of its billing business. That’s according to a report Friday (July 17) by Reuters, citing three sources familiar with the matter. The report noted that the possible sale comes amid strong demand among investors for payments...
October 06, 2026
The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again. Yet consumers give the experience mediocre marks. PYMNTS Intelligence’s “The Service Commerce Performance Gap,” produced in collaboration with Paymentus and published in September, surveyed 2,566 consumers in the United States […]
September 21, 2026
Companies have spent years making it easier for customers to pay bills online. They have made less progress helping them fix a bill when something goes wrong. Four in 10...
July 16, 2026
Watch more: Summer School | SBT | Shawn Curtis Businesses can move money faster than ever. Their customers, however, may still need to navigate a maze of messages, portals, passwords...
July 16, 2026
Watch more: Need to Know | Paymentus | Rob Eberly Billing used to be where the customer relationship ended for the month. The service was delivered, the invoice went out,...
October 19, 2026
U.S. Bank says it is giving customers a quicker way to shift recurring payments to a debit or credit card. Payment Switch, announced Monday (Oct. 19), lets consumers transfer payments for things like utility bills or streaming services to a U.S. bank debit or credit card via the bills and subscription dashboard on the bank’s […]
August 03, 2026
Bill payment solution provider Paymentus posted record revenue in the second quarter as service providers sought to secure customer loyalty by providing a satisfying billing experience, Paymentus Founder and CEO...
July 19, 2026
Payments provider ACI Worldwide is reportedly considering a sale of its billing business. That’s according to a report Friday (July 17) by Reuters, citing three sources familiar with the matter....
January 15, 2026
Payments infrastructure FinTech company Stripe has completed its acquisition of billing company Metronome. “We believe the shift toward usage-based models will be a defining feature of the next decade for...
