Chatbots are everywhere these days and are hot topics of conversation among retailers. Learning how to best leverage this relatively new interactive revenue option with smart technology and artificial intelligence (AI) that provides instant consumer feedback, automates routine processes and enhances overall retail operations makes...
SEB AB, the largest bank in Sweden, is getting into the voice-activated digital assistant game with the launch of Aida. According to a news report in Bloomberg, Aida aims to free up time for humans to work on more complex tasks. “There are some frequent, simple tasks...
Technological advances are pushing the boundaries for what’s possible in a variety of industries. Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience...
Within the past year, Facebook’s Messenger has been responsible for the boom in chatbot growth. With more than 100,000 businesses creating interactive company chatbots, it may be safe to say that this communication channel isn’t going anywhere any time soon. To help provide customer service,...
November 17, 2020
The eCommerce explosion has raised the stakes in the battle against fraudsters, making scams more difficult than ever to fight. And Kount executive Gary Sevounts told PYMNTS in a recent interview that the frontline in that fight right now involves bots, those automated software apps that rapidly perform basic but often critical tasks. “The reality of […]
July 31, 2017
SEB AB, the largest bank in Sweden, is getting into the voice-activated digital assistant game with the launch of Aida. According to a news report in Bloomberg, Aida aims to free up time for humans to work on more complex tasks. “There are some frequent, simple tasks that we need to deal with manually today, and in […]
June 12, 2017
SoftBank, the Japanese telecommunications company, announced late last week a subsidiary of SoftBank has entered into a definitive agreement to acquire robotics pioneer Boston Dynamics from Alphabet. In a press...
June 02, 2017
ING released the results of its latest international survey on mobile banking, finding that while people are using their smartphones and tablets to perform banking tasks, they aren’t comfortable with...
April 19, 2017
Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual Assistant, an artificial intelligence-powered (AI) bot that turns applications into smart assistants on a slew of...
