Citizens Bank news and trends

Citizens Bank Picks Paymentus for Electronic Bill Pay
Banking // February 15, 2023

Citizens Bank has chosen Paymentus to provide payment services for its retail banking customers. The partnership will see Paymentus offer its Bill Center and Loan Payments tools to Citizens’ customers, the company said in a Wednesday (Feb. 15) news release provided to PYMNTS. “Consumers expect to operate in...

Today in the Connected Economy: Facebook Previews Messenger Payment Shortcut
Connected Economy // March 29, 2022

Today in the connected economy, Facebook says a quick payment feature is among the new shortcuts for Messenger, while Sony gets ready to debut its PlayStation subscription service. Plus, Citizens Bank allows companies to give employees early access to their paychecks, and Visa and i2C...

Citizens Bank Launches Early Access to Wages
Banking // March 29, 2022

Citizens Financial Group is the latest lender to introduce a way for corporate clients to give employees early access to their paycheck, the Providence-based bank announced Tuesday (March 29). Separately, Citizens said it plans to launch Citizens Paid Early in the second quarter of 2022....

Citizens Bank Ends Overdrafts From New Checking Account
Banking // March 28, 2022

Citizens Bank is launching a new checking account for underbanked and underserved communities that prevents overdrafts, according to a press release on Monday (March 28). The new EverValue Checking accounts, along with the bank’s student checking accounts, are designed to help mitigate the fears some...

Interviews & Exclusives
Top News In Payments: Visa Logs 700M Direct Transactions; CFPB Sues Citizens Bank

January 31, 2020
In today’s top news, Visa reported positive first-quarter earnings, totaling 700 million Visa Direct transactions, and CFPB sued Citizens Bank for violating the Truth in Lending Act in Rhode Island. Also, Uber and DoorDash discussed a merger six months ago at SoftBank’s request. Visa Logs 700M in Visa Direct Transactions, Sees Contactless Payments Surge Visa’s […]

Sizzle/Fizzle: In Banking, Truth as Currency

March 31, 2017
If you were in the market for a credit card or looking to sell a house, this past week was a good one, as rewards points on the former, and prices...

Quick Reads
CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors

May 23, 2023
The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Citizens will pay a $9 million civil money penalty to resolve CFPB’s allegations that Citizens Bank, a subsidiary of Citizens Financial Group, failed to properly manage and respond to customers’ disputed credit card transactions and claims of fraud, the CFPB said in a Tuesday […]

Citizens Bank Picks Paymentus for Electronic Bill Pay

February 15, 2023
Citizens Bank has chosen Paymentus to provide payment services for its retail banking customers. The partnership will see Paymentus offer its Bill Center and Loan Payments tools to Citizens’ customers, the company said...

Citizens Bank Launches Early Access to Wages

March 29, 2022
Citizens Financial Group is the latest lender to introduce a way for corporate clients to give employees early access to their paycheck, the Providence-based bank announced Tuesday (March 29). Separately,...

Citizens Bank Ends Overdrafts From New Checking Account

March 28, 2022
Citizens Bank is launching a new checking account for underbanked and underserved communities that prevents overdrafts, according to a press release on Monday (March 28). The new EverValue Checking accounts,...