Citizens Bank news and trends

Citizens Bank Customers Targeted in Third-Party Data Breach
Cybersecurity // April 23, 2026

Two U.S. banks say they are investigating data breaches targeting their customers’ information. “We have been managing an incident involving data extracted from a third party vendor,” Citizens Bank said in a statement Tuesday (April 21). “For Citizens, most of this was masked test data, although a limited set...

CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors
Legal & Regulation // May 23, 2023

The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Citizens will pay a $9 million civil money penalty to resolve CFPB’s allegations that Citizens Bank, a subsidiary of Citizens Financial Group, failed to properly manage and respond to customers’ disputed credit card transactions...

Citizens Bank Picks Paymentus for Electronic Bill Pay
Banking // February 15, 2023

Citizens Bank has chosen Paymentus to provide payment services for its retail banking customers. The partnership will see Paymentus offer its Bill Center and Loan Payments tools to Citizens’ customers, the company said in a Wednesday (Feb. 15) news release provided to PYMNTS. “Consumers expect to operate in...

Today in the Connected Economy: Facebook Previews Messenger Payment Shortcut
Connected Economy // March 29, 2022

Today in the connected economy, Facebook says a quick payment feature is among the new shortcuts for Messenger, while Sony gets ready to debut its PlayStation subscription service. Plus, Citizens Bank allows companies to give employees early access to their paychecks, and Visa and i2C...

Interviews & Exclusives
Top News In Payments: Visa Logs 700M Direct Transactions; CFPB Sues Citizens Bank

January 31, 2020
In today’s top news, Visa reported positive first-quarter earnings, totaling 700 million Visa Direct transactions, and CFPB sued Citizens Bank for violating the Truth in Lending Act in Rhode Island. Also, Uber and DoorDash discussed a merger six months ago at SoftBank’s request. Visa Logs 700M in Visa Direct Transactions, Sees Contactless Payments Surge Visa’s […]

Sizzle/Fizzle: In Banking, Truth as Currency

March 31, 2017
If you were in the market for a credit card or looking to sell a house, this past week was a good one, as rewards points on the former, and prices...

Quick Reads
Citizens Bank Mobilizes AI to Target $450 Million Operational Savings by 2028

July 16, 2026
Citizens Bank parent company Citizens Financial Group learned in a pilot program that its deployment of software tools across its engineering teams is likely to deliver a 10x boost in engineering productivity. That’s one example of the early results the bank is seeing from its technology-focused strategic initiative “Reimagine the Bank,” according to executives’ comments during a Thursday (July […]

Citizens Bank Customers Targeted in Third-Party Data Breach

April 23, 2026
Two U.S. banks say they are investigating data breaches targeting their customers’ information. “We have been managing an incident involving data extracted from a third party vendor,” Citizens Bank said in a statement Tuesday...

CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors

May 23, 2023
The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Citizens will pay a $9 million civil money penalty to resolve CFPB’s allegations that Citizens Bank, a subsidiary of...

Citizens Bank Picks Paymentus for Electronic Bill Pay

February 15, 2023
Citizens Bank has chosen Paymentus to provide payment services for its retail banking customers. The partnership will see Paymentus offer its Bill Center and Loan Payments tools to Citizens’ customers, the company said...