Citizens Bank news and trends

Citizens Bank Customers Targeted in Third-Party Data Breach
Cybersecurity // April 23, 2026

Two U.S. banks say they are investigating data breaches targeting their customers’ information. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors
CFPB // May 23, 2023

The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Citizens Bank Picks Paymentus for Electronic Bill Pay
Banking // February 15, 2023

Citizens Bank has chosen Paymentus to provide payment services for its retail banking customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Today in the Connected Economy: Facebook Previews Messenger Payment Shortcut
Connected Economy // March 29, 2022

Today in the connected economy, Facebook says a quick payment feature is among the new shortcuts for Messenger, while Sony gets ready to debut its PlayStation subscription service. Plus, Citizens Bank allows companies to give employees early access to their paychecks, and Visa and i2C...

Interviews & Exclusives
Top News In Payments: Visa Logs 700M Direct Transactions; CFPB Sues Citizens Bank

January 31, 2020
In today’s top news, Visa reported positive first-quarter earnings, totaling 700 million Visa Direct transactions, and CFPB sued Citizens Bank for violating the Truth in Lending Act in Rhode Island. Also, Uber and DoorDash discussed a merger six months ago at SoftBank’s request. Get the Full Story Complete the form to unlock this article and […]

Sizzle/Fizzle: In Banking, Truth as Currency

March 31, 2017
If you were in the market for a credit card or looking to sell a house, this past week was a good one, as rewards points on the former, and prices...

Quick Reads
Citizens Bank Mobilizes AI to Target $450 Million Operational Savings by 2028

July 16, 2026
Citizens Bank parent company Citizens Financial Group learned in a pilot program that its deployment of software tools across its engineering teams is likely to deliver a 10x boost in engineering productivity. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe […]

Citizens Bank Customers Targeted in Third-Party Data Breach

April 23, 2026
Two U.S. banks say they are investigating data breaches targeting their customers’ information. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors

May 23, 2023
The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Citizens Bank Picks Paymentus for Electronic Bill Pay

February 15, 2023
Citizens Bank has chosen Paymentus to provide payment services for its retail banking customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...