Customer Data news and trends

EBay Uses AI to Deliver Personalized Recommendations to Fashion Shoppers
eCommerce // April 09, 2024

EBay has launched an artificial intelligence (AI) enhancement that helps fashion consumers “shop the look.” This feature uses consumers’ shopping history to present them with items and outfits that match their style preferences and are available from sellers on the platform, the company said in...

Hello Alice Brings New Funding and AI to Small Business Community
SMBs // April 04, 2024

If you’re the proprietor of one of the 33 million small businesses in the U.S., odds are you have two pressing needs: Working capital and data. And those 33 million businesses are part of one of the economy’s fastest-growing sectors. According to the U.S. Census Bureau,...

Risk-Based Scores and Customer Profiles Bolster Merchant Efforts Against Fraudsters
Security & Fraud // January 24, 2024

No matter the attack vector, bad actors have a singular strategy in place when it comes to eCommerce fraud, Jason Paguandas, VP and GM, Merchant Security and Fraud, Carat from Fiserv, told Karen Webster. “They want to accumulate as much data as possible, and even...

Main Street Merchants Find Their 2024 Footing Online
Omnicommerce // December 29, 2023

2023 hasn’t been an easy environment for small and midsized businesses (SMBs). Business bankruptcy rates jumped 30% between September 2022 and September 2023, as macro factors like record-high interest rates and the end of pandemic relief increasingly battered small businesses’ prospects. That’s why it has never been...

Interviews & Exclusives
Card-Linked Offers Shape Data Access and Personalized Offers for Restaurants

April 26, 2024
With Small Business Week coming up April 29, it’s a good time to focus on the restaurant sector, because according to industry data, 90% of restaurants meet the criteria. In fact, 70% of them are single-unit operations. And when you’re dealing with the changing dining and payment preferences of the consumer, restaurants need to get as much data and […]

Hello Alice Brings New Funding and AI to Small Business Community

April 04, 2024
If you’re the proprietor of one of the 33 million small businesses in the U.S., odds are you have two pressing needs: Working capital and data. And those 33 million...

Risk-Based Scores and Customer Profiles Bolster Merchant Efforts Against Fraudsters

January 24, 2024
No matter the attack vector, bad actors have a singular strategy in place when it comes to eCommerce fraud, Jason Paguandas, VP and GM, Merchant Security and Fraud, Carat from...

Main Street Merchants Find Their 2024 Footing Online

December 29, 2023
2023 hasn’t been an easy environment for small and midsized businesses (SMBs). Business bankruptcy rates jumped 30% between September 2022 and September 2023, as macro factors like record-high interest rates and the...

Quick Reads
EBay Uses AI to Deliver Personalized Recommendations to Fashion Shoppers

April 09, 2024
EBay has launched an artificial intelligence (AI) enhancement that helps fashion consumers “shop the look.” This feature uses consumers’ shopping history to present them with items and outfits that match their style preferences and are available from sellers on the platform, the company said in a Tuesday (April 9) blog post. “We designed shop the look […]

Report: Zoom Using Customer Data to Train AI

August 07, 2023
Zoom is apparently using customer data to train its artificial intelligence (AI) models.  That’s according to the videoconferencing platform’s terms of service, updated last month and reported Monday (Aug. 7) by CNBC.  According...

Pinwheel Now Supplies Income and Employment Data Through Visa Program

March 29, 2023
Pinwheel has partnered with Visa to provide consumer-permissioned income and employment data to businesses. By joining the Visa Fintech Connect Program, Pinwheel can provide this data to merchants, financial institutions and FinTech companies more...

Clearbit Offers New APIs and Pricing Model for Company Intelligence

February 14, 2023
Clearbit has launched a new way for firms to control data usage across a large base of customers. The provider of real-time company intelligence said in a Tuesday (Feb. 14)...