Digital Innovation news and trends

Click-and-Mortar™ Shopping Expands by 49% In Brazil
VISA // April 19, 2024

Half of Brazilian consumers are adopting Click-and-Mortar™ shopping strategies, and the country trails only Saudi Arabia in the Click-and-Mortar™ transformation. The approach blends online and in-store shopping experiences through digital features and has rapidly gained traction worldwide. Brazil’s merchants have the opportunity to emerge as...

Why Europe Must End Its 30-Year Digital Winter to Ensure Its Long-Run Future
Opinion // April 18, 2024

In the last 30 years, Europe — defined here as the EU plus the U.K., Norway and Switzerland — has created few leading digital businesses compared to the U.S. and China. This long digital winter is symptomatic of underlying problems that are behind persistent gaps...

What Generation Z Wants From Their Bank
Banking // April 15, 2024

There are 69 million consumers in the U.S. who are between the ages of 12 and 27. They are described as the first digitally-native generation — a generation that has lived with mobile phones and apps for most of their lives. The iPhone was introduced...

New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features
VISA // March 28, 2024

Consumers increasingly want digital innovation no matter where they shop. Industry giants typically hold an edge in providing more digital shopping features because of their size and scale. However, savvy small to mid-sized businesses (SMBs) have found ways to punch above their weight despite their...

Interviews & Exclusives
Digital Stagnation Pressures UAE Merchant Growth

May 13, 2024
In the United Arab Emirates, 71% of consumers actively use digital features to enhance their shopping experiences. Yet valuable opportunities to build on this robust foundation remain in play. The UAE has the second-highest consumer satisfaction rate of the markets surveyed. Click-and-Mortar™ shopping — including digital tools with in-person shopping — is a factor. In […]

New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features

March 28, 2024
Consumers increasingly want digital innovation no matter where they shop. Industry giants typically hold an edge in providing more digital shopping features because of their size and scale. However, savvy...

Report: 1 in 5 US Consumers Now Shop In-Store the Same Way They Shop Online

February 20, 2024
Click-and-Mortar™ experiences — where consumers use convenient digital features alongside in-store shopping — are changing retail in the United States. Consumers are beginning to adopt these habits and favor merchants...

Italy and Spain Lead European Demand for All-in-One App

September 07, 2023
Consumers’ appetites for an all-in-one app are growing, with nearly 4 in 10 European consumers craving a single app to manage their everyday digital activities. PYMNTS’ latest research shows this...

Quick Reads
FinCEN Announces New Digital Innovation Officer/Deputy Director

February 21, 2020
The Financial Crimes Enforcement Network (FinCEN) has announced Michael Mosier as its new digital innovation officer and deputy director. Mosier succeeds Jamal El-Hindi, who will serve as the interim chief data officer (CDO) for the Department of the Treasury. In that role, El-Hindi will apply his FinCEN experience to “help lead the vision, design and […]

Yelp Store Visits Aims To Boost Brands’ Consumer Visits

February 12, 2020
New ad products introduced by Yelp will let restaurants better understand the impact of their ads on local foot traffic, according to reports. The service, Yelp Store Visits, is primarily...

Goldman Sachs To Hire Engineers For Digital Innovation Program

April 03, 2019
In an effort to lure talented engineers its way, Goldman Sachs has rolled out a new program in which it will pay engineers to develop new finance apps. According to...