Bill Pay news and trends

CFPB Data on Medical Bill Complaints Underscores Need for Flexible Financing
Healthcare Financing // November 20, 2023

Missed payments. Billings made in error. Bills in collection, resulting in only partial payments or none at all. The Consumer Financial Protection Bureau shared data last week that 15% of complaints made by consumers were about debt collection tied to allegedly unpaid medical bills, which...

1 in 3 Consumers Would Use Online Bank Transfers for Rewards
Loyalty & Rewards // November 10, 2023

Online bank transfers, also known as pay-by-bank transfers, can be used to pay recurring bills and are the third most frequently used for this purpose after debit and credit cards. Adoption is steadily growing for online purchases, with 35% of consumers using online bank transfers...

Businesses Want Cheaper Payments and Faster Receivables, Says Bank of America
Digital Payments // November 01, 2023

The only constant is change, and the only necessity is adapting to it. This adage is particularly true within the global digital payment collection and bill presentment services ecosystem. “It’s no surprise that the growth in digital payments has outpaced paper-based transactions, but the challenges...

Nearly 6 in 10 Consumers Who Use Mobile Wallets to Pay Bills Face Difficulties
Mobile Wallets // October 24, 2023

The level of satisfaction among consumers using mobile wallets to pay bills is notably high. However, the system is still far from completely reliable, as more than half of users claim to have experienced issues when paying their bills with these systems. As developers and...

Interviews & Exclusives
Businesses Want Cheaper Payments and Faster Receivables, Says Bank of America

November 01, 2023
The only constant is change, and the only necessity is adapting to it. This adage is particularly true within the global digital payment collection and bill presentment services ecosystem. “It’s no surprise that the growth in digital payments has outpaced paper-based transactions, but the challenges to suppliers remain the same — and that’s primarily around […]

Payments Disconnect: 80% of Billers Offer in-Person or Mail Payments While Consumers Prefer Digital

August 31, 2023
In today’s digital age, consumers have varied payment preferences when it comes to paying their bills and are increasingly looking for convenient and efficient ways to do so. However, there’s...

21% of Consumers Find Making Healthcare Payments Difficult

July 25, 2023
The possibilities for managing aspects of our healthcare via digital means are resonating more across the demographic spectrum as platforms and portals increase in popularity after much of the population...

14% of Consumers Prioritize the Bills Easiest to Pay

July 24, 2023
The ease of bill pay can help decide what gets paid and what doesn’t when consumers are under the kind of financial pressures they’ve been experiencing since early last year....

Quick Reads
Xero to Add BILL’s AP Capabilities to Small Business Platform

February 29, 2024
Xero, a global small business platform, will enhance its accounts payable (AP) capabilities for its U.S. customers through a new partnership with BILL, a financial operations platform for small and medium-sized businesses (SMBs). This partnership will bring a bill pay solution from BILL directly into the Xero platform, the companies said in a Thursday (Feb. […]

JPMorgan and Mastercard Pay-by-Bank Tool Goes Live

October 20, 2023
JPMorgan Chase says its Mastercard-powered pay-by-bank tool has officially gone live. The offering, which combines Mastercard’s open banking technology and J.P. Morgan Payments’ ACH capabilities, lets merchants offer customers the ability to...

Intuit Launches QuickBooks Bill Pay to Automate AP Process

October 16, 2023
Intuit, the financial technology platform, has announced the launch of QuickBooks Bill Pay, which aims to transform bill pay for businesses while delivering accounts payable (AP) automation. This integration within...

Deluxe and Aliaswire Team to Upgrade Bank Bill Payments

September 28, 2023
Payments firm Deluxe has launched a digital bill payment partnership with FinTech Aliaswire. The collaboration, announced Thursday (Sept. 28), adds Aliaswire’s DirectBiller bill payment technology to Deluxe’s network of banks, partners and direct clients. “Our goal is...