Omnichannel Banking news and trends

Omnichannel Banking Innovation Helps Credit Unions Reduce Member Churn
Credit Unions // March 12, 2024

Credit unions (CUs), known for their community-focused approach and member-centric values, are navigating a changing financial ecosystem. With the rise of FinTech startups offering cutting-edge technologies and personalized services, CUs are under pressure to modernize their operations and improve customer experiences.  Recognizing the importance of...

Bank Earnings Continue to Demonstrate Digital Shift Also Includes Branches 
Earnings // October 17, 2023

Earnings season is less than a week old. But with some of the largest names in the industry having already reported, the digital shift and mobile banking remain trends. In many cases the rate of growth is slowing, indicating some critical mass as consumers continue...

Home Trust Offers Mortgage Clients Digital Banking Via Platform
Real Estate // September 05, 2023

FinTech firm ebankIT, in collaboration with Home Trust, launched a digital platform to offer seamless and integrated user experiences to Home Trust’s mortgage clients, according to a Tuesday (Sept. 5) press release announcing the launch. The new Home Digital experience, powered by ebankIT’s omnichannel banking...

Digital Platforms Give Banks New Testing Ground for Personalized Experiences
Digital Banking // April 14, 2023

Banks face increasing consumer demands for personalized advice and tools to manage their finances amid economic challenges. Just 44% of customers believe their banks support them during difficult economic times, and 46% want personalized help in avoiding fees. Banks delivering personalized banking services must also...

Interviews & Exclusives
FinTech and Bank Partnerships Will Boost Open Banking in the US

March 21, 2024
Dave Scola, CEO, U.S. at Form3, said the transformation of banking and financial services is demanding collaboration between traditional banks and digital upstarts. The most notable, and long lasting, changes in consumer behavior have been spurred by the pandemic: The shift to contactless payments, and the continued shift to online channels to get everyday tasks done.  […]

Bank Earnings Continue to Demonstrate Digital Shift Also Includes Branches 

October 17, 2023
Earnings season is less than a week old. But with some of the largest names in the industry having already reported, the digital shift and mobile banking remain trends. In...

Digital Platforms Give Banks New Testing Ground for Personalized Experiences

April 14, 2023
Banks face increasing consumer demands for personalized advice and tools to manage their finances amid economic challenges. Just 44% of customers believe their banks support them during difficult economic times,...

Why Credit Unions Must Act More Like Big Tech to Keep Members Loyal

March 24, 2023
Evolving consumer preferences, accelerating digital adoption and a challenging economy have kept financial services providers on their toes in 2023. Consumers maintain a similar posture, with 51% interested in financial...