Consumer Trust news and trends

PayPal’s Bet to Boost Security May Pay Off in Broader Usage
Payment Methods // November 03, 2023

As consumers’ eCommerce activity grows, so does their use of digital payment methods. Merchants looking to boost engagement can offer these payment options to maximize conversions. Of all digital payment methods, PayPal, Apple Pay and Venmo are currently the three most used in the United...

UK Competition Appeal Tribunal Allows Apple Battery Lawsuit to Proceed
Legal // November 01, 2023

Apple Inc. has been dealt a blow in a class action lawsuit in London, as the Competition Appeal Tribunal ruled Wednesday (Nov. 1) that the case can proceed. The lawsuit accuses Apple of misleading customers about a power management tool in iPhones, Bloomberg reported Wednesday. The suit claims that Apple...

Mastercard’s Gerber: Innovation Needs Consumer Trust To Advance The Digital Economy
Security & Fraud // July 12, 2021

“The boat has left the harbor and is in the open seas,” Mastercard Executive Vice President of Security and Cyber Innovation Johan Gerber told PYMNTS’ Karen Webster, adding that the ongoing shift from traditional to digital is set to stick. “I don’t see us ever...

Privacy Regulations, Developing Trust Leads To New Revenue Streams for FIs
Security & Fraud // December 09, 2020

The pandemic has spurred consumers to go online for all manner of daily activities — and the fraudsters are following them. The passwords, user names and Social Security numbers that once helped us prove we are who we say we are now are vulnerable or...

Interviews & Exclusives
Mastercard’s Gerber: Innovation Needs Consumer Trust To Advance The Digital Economy

July 12, 2021
“The boat has left the harbor and is in the open seas,” Mastercard Executive Vice President of Security and Cyber Innovation Johan Gerber told PYMNTS’ Karen Webster, adding that the ongoing shift from traditional to digital is set to stick. “I don’t see us ever going back to what we were used to before,” he […]

Privacy Regulations, Developing Trust Leads To New Revenue Streams for FIs

December 09, 2020
The pandemic has spurred consumers to go online for all manner of daily activities — and the fraudsters are following them. The passwords, user names and Social Security numbers that...

Amazon Pay: How Brands Can Create Trusted Conversations With Consumers Online

September 09, 2020
There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants...

How AI Helps Marketplaces Fight Off-Platform Fraud

January 16, 2020
Fraudsters are starting off the new decade armed with the stolen data and credentials of millions of global consumers, and they are already putting that data to use. Today’s fraudsters...

Quick Reads
UK Competition Appeal Tribunal Allows Apple Battery Lawsuit to Proceed

November 01, 2023
Apple Inc. has been dealt a blow in a class action lawsuit in London, as the Competition Appeal Tribunal ruled Wednesday (Nov. 1) that the case can proceed. The lawsuit accuses Apple of misleading customers about a power management tool in iPhones, Bloomberg reported Wednesday. The suit claims that Apple falsely informed customers that software updates from late 2016 would […]

IBM Announces Policy Lab To Help Ensure ‘Trustworthy’ Tech

January 22, 2020
With the new IBM Policy Lab, IBM is looking to regulate artificial intelligence (AI) development in a way that is safe, but does not infringe upon the creation of new...

Big Tech CEOs Petition Congress For Data Privacy Law

September 10, 2019
An open letter to Congress asking for a consumer data privacy law was signed by 51 CEOs across tech and other industries, CNBC reported on Tuesday (Sept. 10). Executives from...

Payfone Nabs $24M In Funding; Partners With TransUnion

April 18, 2019
Payfone announced that it has secured a $24 million funding round, led by TransUnion. The funding also included participation from existing investors Synchrony, MassMutual Ventures, Massachusetts Mutual Life Insurance Company...