Digital Transformation news and trends

Integrated Health Metrics Unlock New Frontier for Connected Wellness
Connected Economy // May 03, 2024

In the wake of Peloton’s restructuring efforts that come amid a decline in user engagement and a shrinking user base, the connected fitness industry finds itself at a critical juncture. While Peloton’s actions shed light on sectoral challenges and responses, a broader examination reveals deeper trends shaping the future of fitness and...

Apple Takes Measured Approach to AI Amid Tech Giants’ Race
artificial intelligence // May 03, 2024

As tech giants like Google, Microsoft and OpenAI accelerate their artificial intelligence (AI) efforts, Apple is charting a more deliberate course and expressing optimism about the technology’s future. The iPhone maker, known for its meticulous approach to product development, is carefully assessing the AI landscape...

Gen Z Car Buyers Shop Digitally but Complete Purchases in Person
Retail // May 02, 2024

Consumers — especially younger generations — are conducting more and more purchases digitally, but especially for high-consideration, large-ticket items such as cars, many shoppers are not willing to give up the in-person experience. In an interview with PYMNTS, Rebecca Lindland, senior director of industry data...

Chase Debuts Tools for Small Business Payment Pain Points
SMBs // May 02, 2024

Chase introduced a series of payments-oriented tools aimed at small- to medium-sized businesses (SMBs). The new tools include offerings to help SMB owners electronically create and send invoices and gain better insight into customers, the banking giant said in a Wednesday (May 1) news release. “Today many small business owners have to manually create,...

Interviews & Exclusives
IRS Modernization Efforts Pose Challenges as Enterprises Embrace eFiling  

May 04, 2024
Digital transformation is becoming as inevitable as the reality of paying taxes. And as many companies discovered during the recent tax season, even the IRS is going digital. As Wendy Walker, solution principal at Sovos, told PYMNTS, the Internal Revenue Service’s ongoing digitization efforts pose challenges — and benefits — for enterprises switching from paper-based […]

Insurance Sector Moves Digital-First to Support Shifts in Buyer Behavior

May 01, 2024
The insurance industry, often perceived as lagging in innovation and adapting to consumer needs, is undergoing a notable transformation. Traditionally reliant on agents for product sales, the industry is seeing...

Cautionary ‘Tale of Two Consumers’ Dials Up Personalized Approach to Financial Wellness

April 30, 2024
Not all that long ago, as Doug Brown, chief product officer, NCR Voyix Digital Banking, observed, credit unions and banks had a rather simple approach to financial wellness. The old-school playbook,...

Walmart Gives Online Shoppers VIP Treatment to Compete With Amazon

April 25, 2024
As Walmart looks to speed its digital transformation in an effort to shrink the eCommerce gap between itself and rival Amazon, the retailer is giving digital shoppers exclusive access to get them...

Quick Reads
Chase Debuts Tools for Small Business Payment Pain Points

May 02, 2024
Chase introduced a series of payments-oriented tools aimed at small- to medium-sized businesses (SMBs). The new tools include offerings to help SMB owners electronically create and send invoices and gain better insight into customers, the banking giant said in a Wednesday (May 1) news release. “Today many small business owners have to manually create, send and reconcile their invoices,” Chase said in the release. […]

Equifax Says 85% of Its New Models Built With AI

April 18, 2024
Consumer credit bureau Equifax said artificial intelligence (AI) is playing an increasing role in its operations.  In announcing the company’s quarterly earnings Thursday (April 18), management noted that 70% of the new models...

Amazon Live Launches Shoppable Channel Integrating TVs and Mobile Devices

April 16, 2024
Amazon Live has launched an interactive and shoppable channel called FAST Channel on Prime Video and Amazon Freevee. This channel will feature Amazon’s “shop the show” technology that allows customers to use their mobile...

OpenAI Names Former AWS President Tadao Nagasaki to Head Japan Operations

April 15, 2024
OpenAI has tapped the former president of Amazon Web Services’ Japan operations to lead its push into that country. Tadao Nagasaki’s appointment, announced Monday (April 15), comes as the artificial intelligence (AI) firm is opening an...