Bank Branches news and trends

PNC to Complement Branch Expansion With New Online Banking Platform
Earnings // January 16, 2025

PNC Financial Service Group will soon roll out a new online banking platform that will complement its investment in new branch locations and renovations, bank executives said Thursday (Jan. 16). “When we do customer surveys and get feedback experience with PNC, we score off the...

Big Banks Joust With Neobanks for Lower-Income Consumer Accounts
Banking // October 04, 2024

There’s a commonality in financial services — for brick-and-mortar players and for several FinTechs, though the approach may differ: Serving the needs of lower-income households. The big banks have lost at least some share to neobanks — FinTechs that have been able to carve out...

FDIC: High-Touch Beats High-Tech in Small Business Lending
Loans // October 03, 2024

In small business lending — regardless of the size of the bank doing the lending itself — a high-touch approach and in-person visits to the branches are “key conduits” for extending credit, the Federal Deposit Insurance Corporation (FDIC) has found. In its 2024 Small-Business Lending...

FDIC Letter on ATMs Paves Way for More Branchless Banking
Banking // August 12, 2024

New input from the Federal Deposit Insurance Corp. (FDIC) is poised to pave the way for more “branchless banking” — through interactive teller machines that can, conceivably, amp up competition between smaller banks and their larger counterparts. In a Friday (Aug. 9) financial institution letter,...

Interviews & Exclusives
FDIC Letter on ATMs Paves Way for More Branchless Banking

August 12, 2024
New input from the Federal Deposit Insurance Corp. (FDIC) is poised to pave the way for more “branchless banking” — through interactive teller machines that can, conceivably, amp up competition between smaller banks and their larger counterparts. In a Friday (Aug. 9) financial institution letter, the FDIC said that state nonmember banks won’t need the […]

NCR: How Platforms Enable Banks To Be ‘Digital-First’ Fast

February 13, 2020
To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. In an interview with Karen Webster, Douglas Brown, senior...

People And Bank Automation — An ‘And’ Not An ‘Or’

May 10, 2019
It is hard to argue, after five decades in existence, that the ATM hasn’t been an overwhelming success as financial products go — in fact, it has changed the face...

Why ‘Mobile-First’ Must Mean ‘Trust-Always’

February 26, 2019
Trust is inherent in banking, and has been since the beginning, when people decided to store coins and bills in vaults. Entersekt SVP of North America Sherif Samy explains why pairing...

Quick Reads
Lloyds Shuttering 136 Branches Amid Digital Banking Shift

January 29, 2025
British lender Lloyds is closing 136 branches as its customers choose digital financing services. The closures will affect 61 Lloyds branches as well as 61 Halifax and 14 Bank of Scotland locations between May this year and March 2026, the Financial Times (FT) reported Wednesday (Jan. 29). Workers at these branches will be offered roles at other […]

PNC to Complement Branch Expansion With New Online Banking Platform

January 16, 2025
PNC Financial Service Group will soon roll out a new online banking platform that will complement its investment in new branch locations and renovations, bank executives said Thursday (Jan. 16)....

UK Banks Face New Restrictions on Branch Closures

July 24, 2024
Great Britain’s financial regulator has just made it harder for banks to shutter branches. The Financial Conduct Authority (FCA) published its “access to cash” rules Wednesday (July 24), requiring banks...

Banks Boost Visibility, Customer Service With Branches in Airport Terminals

May 03, 2024
Several banks have reportedly expanded their retail footprint into airport terminals. These bank branches in airports offer convenience, comfort and a range of financial services to existing customers, while also serving as...