Banking Apps news and trends

HSBC Customers Frustrated Following Website and App Outage
Banking // August 27, 2025

HSBC has issued an apology following an outage involving its website and banking app. “We understand some customers are having issues accessing banking services right now.  We’re really sorry and are investigating as a matter of urgency,” the bank wrote in a post on X...

Chime Adds ‘Instant Loans’ for Preapproved Members to Banking App
Loans // March 21, 2025

Chime has launched a product called Instant Loans that enables preapproved Chime members who receive direct deposits to their Chime Checking Account to access three-month installment loans of up to $500. These members are preapproved for a loan, notified of their eligibility within Chime’s banking app...

FinTech Dave Says DOJ Lawsuit Is ‘Government Overreach’
Legal & Regulation // December 31, 2024

Mobile banking app Dave is pushing back against claims in a new government lawsuit. The Department of Justice (DOJ) filed a suit Monday (Dec. 30) against the FinTech and its CEO Jason Wilk, alleging they violated federal law by deceptively advertising Dave’s cash advances, charging hidden fees, misrepresenting how...

Zelle Reportedly Steering Users to Banking Apps
Mobile // October 31, 2024

Zelle reportedly wants users to use its platform via banking apps instead of its own. An executive for the peer-to-peer payments provider told Reuters on Thursday (Oct. 31) that while more than 2,200 banks and credit unions are part of its network, just 2% of...

Interviews & Exclusives
Q1 Earnings Show Lending Platforms’ Digital Path to Financial Wellness

May 20, 2024
Over the last several months, PYMNTS Intelligence data has revealed in separate reports that tens of millions of consumers would opt for a single point of access to manage banking and spending — through an everyday app. They’re using a number of digital conduits to gain a holistic view of spending and saving, budgeting their […]

The Bank App Feature 54.1 Percent Of Consumers Agree They Want

January 21, 2020
Though many banks may be betting big on advanced technology to help them in the fight against financial fraud, their customers would feel more secure if they were given more...

Factors Driving Consumer Demand For Banking App Controls

September 13, 2019
Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial...

What Retail Can Teach Banking About Consumers’ Digital Journeys

October 23, 2018
Consumers go on a lot of different types of digital journeys in a day — they might shop online, do some banking, move funds between accounts, do some light online...

Quick Reads
HSBC Customers Frustrated Following Website and App Outage

August 27, 2025
HSBC has issued an apology following an outage involving its website and banking app. “We understand some customers are having issues accessing banking services right now.  We’re really sorry and are investigating as a matter of urgency,” the bank wrote in a post on X Wednesday (Aug. 27) morning. A report by the BBC said […]

Chime Adds ‘Instant Loans’ for Preapproved Members to Banking App

March 21, 2025
Chime has launched a product called Instant Loans that enables preapproved Chime members who receive direct deposits to their Chime Checking Account to access three-month installment loans of up to $500....

FinTech Dave Says DOJ Lawsuit Is ‘Government Overreach’

December 31, 2024
Mobile banking app Dave is pushing back against claims in a new government lawsuit. The Department of Justice (DOJ) filed a suit Monday (Dec. 30) against the FinTech and its CEO Jason Wilk, alleging...

Zelle Reportedly Steering Users to Banking Apps

October 31, 2024
Zelle reportedly wants users to use its platform via banking apps instead of its own. An executive for the peer-to-peer payments provider told Reuters on Thursday (Oct. 31) that while...